Nordstrom Rack — Local services in Memphis

Definitely watch your receipts here! I did a Nordstrom online return here yesterday for 2 pair of the same shoe and a pair of jeans ordered from Hautelook. The cashier seemed to be new and took a long time with the return. As she was processing the return, she kept stating none of the items had a tag and I didn’t have a receipt for the purchases. Both shoes purchased on my Nordstrom cc and the pants via Paypal. Furthermore, the items didn’t come with tags or receipt, which I explained to her. After about 15 minutes and the cashier receiving help from 2 other associates, I was able to get out of there. Only to discover this morning one of the shoes were not on the return receipt, I no longer have the shoes and I’m being charged $90 for them. Ugghh, now I have to go back today to figure this out. I should have double checked, but was in a rush, especially after the long wait. I’ve done so many online order returns here and haven’t had any issues. I hope this isn’t the direction this Nordstrom Rack is headed. It’s the only Nordstrom store in the city. Fingers crossed this situation doesn’t get an worse.

Update: Called and spoke with Emily E. She was fantastic in doing the return right over the phone. Very pleases how this...

Placed online order for a few things for my son. I chose PickUp instead of shipping to my address. I placed the order on 7/31 which is a Wednesday. I called to check on the order Friday because I hadn't heard anything about the status in email or phone call or text. The young lady said it's not ready to call back on Sunday. I did and they said it's not ready but not giving me any information about estimated arrival time or anything, no email since I purchased on 7/31 I said ok can I cancel? I was told I have to do that online smfh, I called to cancel due to the order taking so long. They told me it's coming in 2 different packages from 2 different states... ok cool. But why haven't I gotten any updates on my order and why can't y'all cancel online or in-store??? If I wanted to wait 1-2 weeks to have item's shipped, then I would've had them shipped to my home. If I wouldn't have called them the definitely weren't calling me and I could get the items on Friday at the latest. Never again! Beware of...

When the store opened it seemed a mid-tier Nordstrom Rack (i.e. minimal options for high end designer merchandise), but this was not surprising for a market like Memphis and the store was well merchandised to feature highlighred items and solid Nordstrom brands. After a long absence due to Covid I went in and thought the store was closing because the new rack configuration and merchandising screamed "pop-up warehouse sale." Multiple trips later (to return items bought online from Rack or regular Nordstrom) it is clear that this is their new vibe. Shopping in a Goodwill clearance center has more appeal so it seems that I'll use this as an in-person site for online returns and stick to TJ Maxx and Marshall's for in-person bargain shopping.

I hope someone from Nordstrom corporate sees this, because I'd really like a reconsideration of these changes ... or to at least call it a "Rack clearance outlet" (do those exist?) because that's what...