Lenny's Grill & Subs — Restaurant in Memphis

This location seems to be very incompetent when it comes to reading orders, understanding them and making the sandwiches. The only time I go to this location is if I don’t make it to the 6300 Poplar Ave by the time they close early at like 4:30 or 5. I’ve had multiple issues with the Cordova location. Our sandwiches were poorly made, we ordered a turkey and American club. We had old lettuce on our sandwich that was a mixture of brown and green, disgusting. Didn’t get pickles on the turkey sandwich, didn’t get extra onions. There was very little onions. For the American club, didn’t get extra onions either and received very little, lettuce was old and brown. Mustard was missing and I asked for extra vinegar and oil, didn’t receive it. There wasn’t any vinegar and oil on it. I asked for extra mayo packets and didn’t get that. The overall quality was very underwhelming, it didn’t taste fresh at all. Just very poorly made. I suggest that the owner has all employees go through more training on how to read online orders correctly, there’s no excuse as to why the orders were made poorly. It’s funny how this location can’t understand how to make orders correctly but they’ll definitely take your money and give you whatever. Definitely will not be going back to this location. Will not continue to pay money for poor quality. Oh and don’t bother going here over the weekend, the weekend crew are worse! It’s like they have no...

I wish I could upgrade my review, but sorry, they have only gotten worse. I was in today and counted again 8 employees front and back and still slow. I even called in my order 20 mins ahead for p/u and it was actually ready, but took forever for someone to actually ring it up for me. Also, they continually forget the oil and vinegar on the side which is clearly printed on my ticket. Lenny's Corp. needs to investigate this franchise.

SLOW SLOW SLOW! This location used to hustle but now they have only lazy, slow people working here. I was there during the work week at 12:23pm (lunch hour) and the place was dead. However, I counted 8 employees (front and back), but only 1 person making sandwiches!!!! There was only one person in front of me waiting for their sandwich, and one person dining in which already had their food. Yet it took almost 20 mins for me to get my sandwich! They were cutting up on the line and talking. There were two employees taking orders, one bagging the orders, three that I weren't sure what they were doing, and 1 cutting meat and only one dressing the sandwiches. Ridiculous! I used to go in here and the line would be to the outer door during the lunch hour, but now its just dead because they are sooooo slow. No one has that much time to burn on their lunch hour to get a mediocre sandwich. I...

I will start out by saying that this use to be our go to place. We have been noticing over the past few months that things have changed. First there is never a member of management or anyone in charge. The new colors look great however the tables are set up in a crazy order. One bench you can not even sit in because the it is pushed up against the front window. One booth that you would be able to sit in always has boxes on it like it is the staging area for catering orders. I understand that you take away the trash cans to have staff clean the tables. But you have to clean the tables so customers have a place to sit. Today at lunch of the 13 tables that are in the restaurant 5 still had trash on them. Customers were just pushing the empty baskets to the side then eat next to someone else’s trash. The straw that broke the camels back 12:20 on Friday you run out of white bread at a deli? I am sorry to have to write this review but someone needs to know.

I have returned to this location a couple of times since my review and the have improved the service. However they still have done nothing with the useless bench...