Norcross Mazda of Memphis — Local services in Memphis

I bought a used Mazda here about a month ago, and the sales experience was great. The consultant was a pleasure to work with and the process was painless. They do, however, add a $700 "processing" fee to every sale. This, along with "documentation" fees, are bogus and just added revenue. I always negotiate the out-the-door price, so however they want to characterize the money doesn't really matter to me. But it's a little bit dishonest to advertise one price but charge more at checkout. Yeah, nearly all dealers do it, but that's not a good reason. I negotiated them down more than that fee, and I would rather them just not lower the price by that much and forgo the fee. Advertising "no dealer fees" gives an image of honesty.

My biggest issue, however, is with service. They "inspected" the car before putting it on the lot. But when I got home with it I noticed that the coolant was 2" below the minimum line and one of the parking light bulbs was out. Any pre-sale inspection would check for those things, and they are cheap to fix and should be fixed, so I honestly believe they didn't inspect the car at all. I can't imagine that they would spend more effort inspecting other things like brake wear and not bother with the obvious.

They replaced the engine air filter, but I noticed that one of the two clips that hold the filter housing closed was missing. Either it was already missing and the tech didn't care, the tech broke it off and didn't care, or didn't snap it back on correctly and it came off. This is a minor but critical part since unfiltered air can pass to the intake since the air filter housing isn't sealed all the way. I ordered the $2 part and put it on myself.

I did take it back and ask them to top off the coolant, which they were more than happy to do (and they verified there is no leak). They also offered to replace the bulb, but I declined as I wanted to replace it with an LED bulb anyway.

And if I want to be really picky, the spare tire was flat and the lug wrench and jack lever were missing. I aired up the tire and ordered the wrench and lever, which were inexpensive.

I will give their service department a try for maintenance, but I'm concerned that they will not do a thorough and complete job. When I go for an oil change I will absolutely check the oil level before I leave. I just don't 100% trust them. I notice some noise/looseness in the suspension, and I don't really know if I'm going to have them look at it or go somewhere else. It's subtle, not something that would probably show up in an inspection, and it's a used car without warranty. I do not expect them to cover the repair at all, which is fair.

My advice for potential buyers of a used car here, do your own inspection. Ask for a detailed inspection report. Make sure they...

My experience with Norcross Mazda of Memphis has been incredibly frustrating and disappointing. My wife and I purchased a brand new 2024 Mazda CX-90 in June 2024, and only a few months later, we encountered a serious issue. One day, the vehicle simply would not come out of park. Considering the car was still under warranty with only 6,500 miles, I had it towed to Norcross Mazda to have it serviced.

The tow truck driver suggested that rodents might have chewed through some wires, but I insisted that the vehicle be serviced by Mazda, given the warranty. Unfortunately the nightmare began when I called to follow up on the issue. I called the dealership for six consecutive days and was met with excuses every time. By day ten, I was finally told that indeed, rodents had chewed through a wire, but to my shock, this wasn’t covered under warranty.

I was then quoted an exorbitant $5,800 to repair the damage, with a 9 day wait for parts and an estimated 20 hours of labor. This felt completely outrageous. Determined to find a better solution, I had the car towed to a local certified mechanic. In just 30 minutes and for only $200, the problem was solved.

The contrast in service was staggering. Mazda not only failed to provide the assistance I expected but also attempted to take advantage of me with an inflated repair bill. It’s clearly that they were more interested in making a profit than in honoring the warranty or offering a reasonable solution.

In the end, Norcross Mazda of Memphis delivered terrible service, offered dishonest information and showed a complete lack of customer care. I can’t help but wonder how many others they have taken advantage of with similar tactics. I strongly advise anyone considering Mazda to think twice before trusting them with...

Disappointed with Mazda Norcross

As a recent customer of Mazda Norcross, I feel compelled to share my disappointing experience. I recently purchased a 2024 Mazda CX50 from the dealership, expecting a seamless and transparent process. However, what ensued was far from satisfactory.

Despite clear communication during the negotiation and signing of paperwork, the dealership failed to honor our agreement regarding taxes and tags. Despite my explicit instructions and reassurances from the staff, I was shocked to discover that the tag fee was not included in the total amount paid for the vehicle.

This lack of transparency and failure to fulfill promises left me facing unexpected expenses and undue stress. As a business professional myself, I understand the importance of transparent and honest dealings, and unfortunately, Mazda Norcross fell short in this regard.

Had I been made aware of this oversight beforehand, I would have explored alternative options. It's disappointing to see a dealership overlook such critical details, especially considering the trust and confidence I placed in their service.

I urge Mazda Norcross to address these issues promptly and ensure that future customers are not subjected to similar disappointments. Transparency and accountability are essential in any business, and I hope my feedback will contribute to improvements in the dealership's practices.

In conclusion, my experience with Mazda Norcross was marred by deceptive practices and a failure to fulfill promises, leading to a significant letdown. As a customer, I expected better, and I hope others will be spared similar experiences...