McDonald's — Restaurant in Memphis

I had requested that my food be freshly made(a bit OCD about hot food). Said I didn't mind waiting the 5mins or more it usually takes. Get to the window, asked if my food was freshly made as they were handing me my food as soon as I pulled up.(usually told to wait on the side.) They said yes. I checked it and it was not fresh at all. I go back in line and tell them to please make my food fresh. I could tell they just re-dropped the food.(I use to work in fast food so I know what that looks and tastes like). Instead of the manager just apologizing and remaking it he tried to tell me it was fresh when it clearly wasn't and started to laugh towards me. I told him it was definitely re-dropped. Was told to pull around to the door by a young lady after the manager walked away laughing. Waited a few mins then the manager came back out. I checked my food again. The nuggets were fresh but the fries were not. They were cold and hard like before. I had enough of the managers ego so I took my things and left. The manager again laughed at me and left. Very very disappointed in this manager as this isn't the first time he's been unprofessional and not able to professionally handle a customer complaint. I do have a dashcam that caught everything on camera and will save the footage. Please let me know if you would like the...

We have been in the drive through line for 51 minutes waiting for a 10 piece chicken nugget meal, fish filet, triple stack and large fry. The driver of the car who was supposed to go in front of us fell asleep and we had to go around him. I am just hoping our food is hot and fresh to make this wait worth it. Seriously, no joke, 51 minutes. My husband is about to break into song dedicated to this McDonald’s with the title “Slowest Fast Food.”

Why would you put me through this torture, McDonalds? He has a good voice, but his lyric game leaves something to be desired.

It’s been 55 minutes now. 5 minutes less than an hour... for chicken nuggets. We can’t leave because we’ve already invested too much time and there is only one car between us and the pick up window. It’s like being married for 15 years and then realizing that you’ve made a terrible mistake but you can’t just throw away the years.

It’s now been an hour and we are finally at the pickup window. I see no food. My heart is sinking.

It is now four minutes past an hour. But the good news is the food is hot. Gold star for you McDonalds....

What went right?? We were traveling through and stopped for a quick meal and bathroom break.

1. Ordered a Meal with drink. They forgot to give me cup for drink and when I asked for cup, clerk insisted she had already given me one (manager was standing nearby and it was obvious she didn't want to look wrong). 2). Finally got my cup and went to drink dispenser which was out of Dr. Pepper. Tried the next drink dispenser. It was out. Went back up to clerk who said, "Oh ya, we're out of Dr. Pepper". I asked if she could get it from drive-thru dispenser and she said it was out as well. So I suggested they put a sign on the dispenser so that people didn't get a cup full of carbonated water instead. She then said "We didn't know it was out".
2. Went to get ketcup for fries...you guessed it...it was out.
3. Finished up our wonderful experience with a trip to the bathroom. Husband said he couldn't even use the restroom as it was filthy.. Women's restroom smelled so bad and was filthy, it was a quick trip in and out. This place was absolutely disgusting on all levels. AVOID!...