The Whimsy Cookie Co — Restaurant in Memphis

As a manager of a high end salon, it is my goal, and it is of utmost importance to me that my employees feel appreciated. If an employee is struggling in any work area, it is my job to make sure they have all necessary tools and information needed in order to succeed and achieve the ultimate goal, which is to make customers feel satisfied and keep them coming back. It is my job to make sure my employees know that I have an open door policy and that new ideas and or suggestions are always welcomed. It is never my job to be argumentative, belittling, sarcastic, and just flat out disrespectful. The way employees/store manager have been treated at an Arkansas location, speaks volume as to how they are quickly replaceable and basically just another "number" when all they've done is be the driving force behind the scenes. It shows lack of concern to the needs of the employees and furthermore prevents them from ever considering coming back. Is it most certainly acceptable to have an employee decide to pursue a higher education and career. If I can do anything in my power to keep such great employees and build a great team to show a some kind of appreciation of the hard work, dedication and loyalty they've shown, then we all win. I would never make an employee feel as though they would never be successful outside of the company. I would never make them feel as though they've been used, overworked, underpaid and underappreciated and be told their absolute best isn't good enough. Sadly, that is what your Arkansas location has done. For this very reason, I wouldn't recommend your company to anyone seeking a sweet treat, let alone employment. Lastly, my question to you is how can you ensure this never happens again to any employee? What will you as a company do as a resolve? Answer: it starts...

I placed a customized order here awhile back and I went in to ask about having a cookie added to the order. The order had not yet been started. It was about 2-3 weeks before the date of pick up and they refused to accommodate. I literally needed to add ONE cookie to my order. The two girls who I spoke to were EXTREMELY rude. They didn’t even take the time to try to find a way to help the situation. They basically had a smirk and sarcastic smile while bluntly saying “no we cannot add cookies.” THE END. No “I’m sorry.” No “Let me look at your order to see if there’s anything we can do.” No “let me ask the decorators, or manager.” Just an smirk and and “NO we cannot add cookies to an already placed order.” What business won’t accommodate ADDING something to your order? And when it hasn’t even been started? I had placed numerous orders here before this one and my husband and I would go here often to get cookies for our staff at the hospitals. Never went back after this. Frost is better any way by far and much nicer. They have accommodated us on many custom orders within the same week of an order. So glad they were rude here because I wouldn’t have given frost a chance. Usually when I find a place I like, I stick with it. Horrible customer service here.

In response to your reply: You all 100% turned down adding cookies. And it actually happened twice. The order for me is likely under a different last name than on this review because I am married now. The other order was under...

If 0 was an option I would select it. This was my first experience ordering customized cookies for Valentine’s Day and they failed miserably. Cookies were ordered 1/4/21 over a month in advance and paid in full for pickup on 2/11. On 1/27 I had to change my pickup date to 2/10 unexpectedly. This was requested via email and I also called and spoke with a lady on the phone who confirmed all was well, no problem and they have me down for 2/10. I was reassured the change was made. On 2/10 I called several times before driving from Mississippi and didn’t get an answer on the phone which was odd because they were open. I then sent an email notifying them I was on my way and to confirm my order was ready. No response. So I drove all the way there only to be told noone changed my order to the 10th. I was told I could leave and return and they could be ready at 5:45 and that was not possible as I live in Mississippi. So I requested a refund. I was kept waiting 20 mins at the counter while they waited on other customers before the clerk finally printed me a receipt showing the refund. The owner never came from the back to acknowledge me or to apologize for the mixup, and my Valentine’s basket is now ruined. Their customer service is absolutely awful and I hate I didn’t go with another competitor from...