Subway — Restaurant in Menomonee Falls

My first experience walking in the door was the woman behind the counter not accepting my, valid, just clipped from that weeks sheet of Subway coupons, buy one get one free coupon. She actually pointed to some scribbles on a sheet of paper stating that they do not honor those coupons due to rising food cost. I asked if there were any other coupons or discounts that she could offer to me and said "no."

Her favorite word seemed to be "no". Any other discounts or coupons? "No".

I stated that this it a val8d Subway coupon and she has to honor it. She said, "no".

How can a franchisee or their employees deny a coupon with their name on it that is put out to the general public and not expired?

Sure, costs are going up everywhere but, so did Subway's prices!! So, honor your coupons.

If you're store is doing so badly that you can't honor a coupon for a couple of dollars (or less) worth of cold cuts, for maybe 20 to 25% of your customer base, maybe it's time to sell out or close down.

Other that, Subway as a whole has decent food at good prices. When the customer service and management decisions favor that specific store versus the customer, it's time to buy your food at another location.

Thanks...

On Friday 8/6, I visited this subway restaurant on Appleton Ave. After getting my sub, and 2 bites into the sandwich, I noticed the bread was hard. I walked back into the restaurant to inform the young man and he said because I requested toasted. This is not my first subway sub nor my first time getting it toasted. I explained that and he continued to go against me. I asked for a remake. The younger man took my old sub I bit off of, grabbed new bread, and placed all the topping of my old sub on the new bread. — ON THE PREPARATION COUNTER. He was well aware I bit into the sub and still took it behind the counter to the preparation area.

Oh and because I got it totasted, the new sub didn't have any cheese transfer over.

He was very nonchalant and zero concern for sanitary guidelines.

You don't take a sub a customer has eatern back to...

A lot of money for Terrible quality. Do not recommend! My family got sick after eating our subs which we assume because it wasn't cooked long enough or veggies were that old. Used to be my favorite subway. The older lady who worked here a few years back always knew what I wanted . But the quality has died out horribly. Food was cold after leaving store which is insain because Bacon is in my food and need to be cooked and was raw. Veggies are very old and reused and against policy to not have fresh veggies each day. Onions were watered down and life less meat was very old and dry. Sheld over meat and cheese should not be covering the meat and cheese due to the fact that customers should always be able to see quality before buying it literally purpose for glass windows . Needs better management and inspection needs...