Starbucks — Restaurant in Mercer Island

I come to this starbucks every morning.

This morning I came through the drive-thru, and I handed the woman a $100 bill. She said "do you have anything smaller, I can't cash this," and shoved it back at me.

I said, "no, I don't"-- rather than offer a solution or even attempt to solve the problem, I had to use my emergency only credit card to get out of the drive-thru where I was basically held hostage.

What she said isn't even true-- they just have a drawer under their tills for larger bills that needs to be unlocked by the supervisor on-shift when a bill needs to be broken. Obviously she didn't want to spend 60 seconds doing that for me, which I am a little pissed off about, considering there have been times when I've been in the drive-thru there for 25-30 minutes because of how much time they spend on other customers and how much they'll go out of their way for some people and not others.

It was really lame, and I doubt I'll be coming back here again.

Why not just give me the drink? They hand out free drink coupons all the time when there is a customer service issue and I literally buy coffee there every morning.

nice move.

follow up-- I did speak to the supervisor on the phone right after this transaction and she was very nice and agreed that they should have just given me the coffee. It sounds like maybe the new barista just needed some customer...

I like the employees at this location and I think they do a great, speedy job. However, I noticed that the mobile ordering app keeps getting turned off. I was told because they had to bring people from the other store due to being short handed. That’s fine but you look fully staffed since you brought people over. Turning off the mobile app doesn’t speed up service, it slows it down. The only thing that turning it off did was turn customers away so you don’t have as many people ordering.

My order is a great example of why the mobile app would have been more efficient then turning it off. The app turned me away to a location many miles away. Well I’m not going to that location. I walked to the store and ordered a Chai. They’re out of Chai so I didn’t order a drink at all. I would have if the app was on. I ordered food and again the item I wanted was out. I picked something else. The person making the food was not working on other food items. My item could have been finished before I got there if the app was on. You make the app items when you need to fill in dead space. You can’t get back the time you lost. Yes, this increases the workload but it also increases revenue and fills in the slow/dead times. Seriously, who turns...

I’ve lived on the island for 17 years. I remember when this store was opened. The only drive-through on the island. I am sad to give it a one star. But 6 out of 10 my orders have been wrong. Yesterday was my last straw. Noah “supervisor “hung up the phone on me as he couldn’t handle my frustration and complaint. Gave me an attitude and spoke to me as if he was my authority and I was a little child. I felt so disrespected. I’m paying eight dollars for a cup of coffee each time that I throw in a garbage because it is so nasty. this happens constantly for the past year. Starbucks lost me as a client. I’m deleting my app and I’m never buying from Starbucks again. Mind you I made an official complaint through the corporate office they told me that the district manager will reach out to me within 2 to 3 business days it’s been a week not one word. Woodys in...