BIGGBY COFFEE — Restaurant in Meridian Charter Township

TL;DR: Tall young man who made our sandwiches, you rock! Short woman with long black hair who made our coffees…take a deep breath and BE NICE.

I want to say why I’m giving this rating: I only rate when service/product is exceptional or exceptionally horrid. This rating is a little more nuanced than that…

I’m rating the service as 5 stars because—and only because—the young man who made our food was polite, cheerful, and genuinely interested in our chat. That is sometimes more important than anything else.

I’m rating atmosphere 3 stars for many of the reasons others have stated here, such as the music truly is too loud and it’s…generic for lack of a better term, but mostly because the gal who made our coffee is clearly not meant to serve the public. There was no direct interaction between us except to call out our coffees loudly when we were standing right there—but even more than these things, she kept being rude to and chastising the young guy who was making our sandwiches. We brought our laptops to write, so we are spending some time here, and in the time we’ve been here (about 25-30 min so far), she hasn’t smiled, greeted any customers, or said anything in a cheerful tone, while the young man happily greets and chats with each customer while continuing to do his job with a smile.

So, to the short gal with the long, black hair: it costs nothing to be kind and speak to others, whether customers or co-workers, politely and with respect, but it can cost a business its future relationships when you don’t. I get it, work can be hectic sometimes, and life itself can be overwhelming, but you can never let it show when you’re in a public facing role; it takes away from the “getting a coffee” experience.

To the tall, sandy blonde-haired young man who made our sandwiches: keep doing exactly what you’re doing. You rock! (I’m gonna see about that Zippity Cow Milk,...

Hands down, the best Biggby location in the company.

I have been coming to this location for ten years. The staff are always helpful and friendly, but the main thing is that the drinks are always consistently amazing. The training they have at this location is doing something right because it doesn't matter which barista is making my drink, it is always bang on what it should be.

Some locations are touch and go whether your drink is good. Out of ten years, I have had maybe two or three drinks from this location that weren't banging and they replaced those immediately with drinks that were (everyone has an off day).

Among my friends, this location is known as 'The good Biggby's' and we have often gone out of our way to come to this location, even if other locations might be more convenient.

When you want a great cup of coffee, this is the Biggby's you...

Very disappointed in the customer service I just received. I wanted to get a gift card for my co-worker birthday and I walked in at 7:10pm. I had no idea this location close at 7 as most locations close at 8pm. The “open” sign was still light up and the door was unlocked so I walked in a heavy set white women started yelling “we’re closed” mind you there’s people in the lounge area and I said oh I just need a gift card and she just kept yelling “we’re closed” I said “oh okay I’ll just come back tomorrow” she was very rude. Next time turn the “open” sign light off and just say “oh I’m so sorry Miss but we just closed. Please come back tomorrow during our business hours” but yelling at me for no reason is completely...