This is my regular go to for my Chai Latte before work (which is literally next door) I had a gift certificate that paid for everything but .55 cents. Unfortunately I was in my car and only had a $20 on me, so I gave her my $20 and she said "Here is $19.45 back and I tipped $1. I put my money away (my mistake for not checking) and went to work. As I'm leaving work today I grabbed my wallet with the change she had given me and realized she had only given me $14.45 back (two $5 dollar bills and four $1 dollar bills and I tipped with one of those dollars) so I went over to explain the situation and the girl working was very sweet and looked up that I had been there and what I ordered. I let her know if your till is over by at lest $5 dollars that would be the $5 they didn't give me. She apologized and said let me call my district manager, she gets on the phone with that person and explains my situation, when she gets off the phone she comes back over to me and says, I'm sorry I can't hand you the $5 dollars due to "safety reasons" but I can take your info and they will mail you information to fill out and send back to them and then they will MAIL you a check for $5 dollars!!!! Are you kidding me? They deal with taking money and giving money back all day, how all of a sudden now it is a safety reason to not hand me my $5 dollars well it is beyond me. I was in a hurry and quite irritated that I would have to go through so many steps just to get the money they owed me back and I said just forget it. She felt bad and gave me a $1 off coupon, again she was sweet and I felt sorry for her having to give me that lame excuse. I won't be needing the coupon because I won't be going back there and I will be letting my co workers know how I was treated by the district manager and Human Bean. Moral of the story, count your change before you drive off or you won't be getting it back without jumping through ridiculous...
Read moreI came here yesterday around 11am, ordered a tea, and the young barista touched my tea bag before putting it in the cup (rather than use the strings to pull it out of the bag). We waited 15 minutes for her to make a small tea and black coffee. The girl was didn’t seem like she knew what she was doing.
I went there again just after 2pm today to get a tea. Only one car on each side. But after sitting for 10 minutes waiting, I wasn’t going to risk the same wait times as before. I have a job myself.
I love their coffee, great drinks when they don’t touch the tea bags, but I cannot handle the wait times at this stand. I go to meridian rd./fairview stand daily and they always have lines but never have this problem. I strongly suggest you go to that human bean instead if you like...
Read moreI went to Human Bean for the first time and ordered seven drinks in total. I brought it to my office and realized that I was missing one drink. I called the human bean and let them know that I was missing a drink and they said that they will provide me that drink next time I come around. The next time I did come around, they did not want to give me that drink that they owed me and gave me a hard time about it. I called the corporate office to let him know what had happened and they said they will call me back but they never did. This is my first and last experience with human bean. I will go back to Starbucks thank...
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