Hampton Inn & Suites Boise-Meridian — Hotel in Meridian

Normally I wouldn't write this review because the original issue was between me and Trip Advisor. However, issues were compounded by the front office staff.

I was booking the room for a one night friends reunion. Because I didn't double check the link my friend sent me, I inadvertently booked the wrong night on a prepay, no-refund night. My issue.

I arrived at the hotel on the afternoon I believed I had the reservation. Was informed that I didn't have a reservation. The front staff informed that there were rooms available right then at the same price but I would have to book through the app. I pulled up the app up on my phone and explained to the staff that without my glasses, which were out in my car, I couldn't read the screen to make the reservation. They refused to help. I returned to my vehicle and dug my glasses out of my bag. By the time I pulled the app up again, the rooms were no longer showing as available. I went back in and was informed that someone had just booked all of the remaining rooms. They would be happy to accommodate me in a room at double the price, remember I had already prepaid, but would receive no credit for this. That would have meant I was paying 3x for a single night.

I went to a budget hotel, had a great time with my friends.

When I returned home the following evening, I canceled the reservation through Trip Adviser, contacted both the hotel in Boise and the main Hampton Inn web site. Trip Advisor stated they would work with the hotel to see if I could get a refund. Hampton Inn never responded. Trip Advisor sent me a confirmation that the reservation had been canceled. After a month, I figured that I lost the money and just sucked it up. Now I am receiving rate your stay emails, so my reservation was never canceled?

I used to love staying at Hampton Inn, but since their staff was unwilling to assist with such a minor disability, I shudder to think how they treat a person in a worse situation than myself.

I also feel that receiving these rate your stay emails is just rubbing salt in the wounds and bringing up old feelings that had been dealt with a while back.

So due to poor communication between business partners, inconsiderate staff in a hospitality industry, and what I feel is just plain corporate greed for a reservation that would have been easily filled...I will not be using either vendor (Trip Advisor or Hampton...

Check in time was 3:00 pm. We arrived at 4:00 pm and was told our room was not ready but should be within half an hour and we would get a call when ready, We had to go dress shopping, so it wasn’t a big deal. 6:00 pm rolled around and still no call and we were exhausted after a 7 + hour drive. We decided to go back to the hotel anyway, and the room was ready. I was quoted a total stay price of $369.00. When checking in, the price was $525.00 for “taxes and incidentals.” Um, what?!? When we finally got to the room, it smelled. BAD. I can’t even describe the smell & it permeated throughout our entire stay. For some reason, our room had a doorbell. We were not made aware of this until our visitors rang said doorbell and the fire alarm/light went off. If I had a heart condition, this surely would have done me in! We had a small group of visitors (3). Granted, they were a group of young adults who haven’t seen each other for a while and were excited. We got a knock on the door (at 10:00 pm) stating that they could hear us all the way down the hall. I don’t doubt that one bit. But, considering the fact that I could hear a normal volume conversation being held right outside my door (many times) from inside my room, I don’t hold the above discrepancy at a high infraction. We went to enjoy the jacuzzi. Upon entering the facility on the opposite end of the building of the jacuzzi, we smelled the chlorine. We entered the pool and enjoyed our time. We decided to get into the jacuzzi and the chlorine was so strong, our eyes were watering, noses stinging. Bathing suits ruined (literally, bleached). We were not the only ones complaining. One child vomited, one elderly woman warned us about the danger and a group of kids had dipped in and immeygot out. All in all, checking in was difficult & rude. Asking for a receipt to prove my charges was difficult. And the room smell…ugh! One of the...

To start, I appreciated the way that they cleaned and sealed the rooms. That was the main reason that we decided to stay there. Also, the front desk was polite. But I was really disappointed by the lack of masks worn by guests. They have signs everywhere stating that masks are required regardless of personal opinion. At the breakfast bar, gloves were provided but many guests weren't even wearing a mask. So, guests were touching the same serving spoons, lids and handles with bare hands as well as breathing into the open pans of scrambled eggs and sausages. When I asked the front desk about this, they stated that when they tried to enforce the masks with guests, "it has come to blows" and that they value the safety of their staff more. I can understand that and I find that very unfortunate but it also defeats the whole purpose of trying to stay safe. I wish that instead of playing the defeatist, they would find a compromise- such as having a gloved and masked employee serve the breakfast or have guests grab sealed, packaged food. I understand that everyone has different opinions but I believe that an effort could be made to make everyone feel safe and simple precautions put in place. Had I known that the breakfast bar would be handled by unmasked guests, I would have...