McDonald's — Restaurant in Mesquite

This was the most horrible experience I've ever had at McDonald's! Completed an online order for pick up at 9:54pm and went to pick it up and the doors were locked so I went through the the drive thru, got to the speaker the associate had no clue about any mobile orders even though we had confirmation numbers and receipts. Told us to pull the the first window, waited as he laughed and played with the young lady behind him and told us to just pull forward. After pulling forward were ignored, glanced at twice but never acknowledged buy the young male Hispanic teen and the young Black male teen for several minutes they talked laughed and tossed a box back and forth. We blew the horn to find out about our food at this time it's about 10:13pm. The two teens stated "we don't see a mobile order it didn't come through". We told them what happened and asked to speak to a manager, they both stated " we found the order and gave me half of it. Then said "GO around front " but didn't state where in the front, so went around front and waited while we saw employees playing and jumping around but still at 10:23pm no food. I called the store 3 times and was hung up on once. Then called again spoke with a Manger she stated she will fix the order and bring it out herself. At 10:33pm still no food. 10:40pm the manager brings the food and get home and it's wrong with no customization that we're requested including the cheese that I paid for. I will never go...

I'm sorry but i am changeing my revew from 5 stars to 1. i have been comeing to this place for years and never had a problem i bike and i work at night, so i have always come here to get a soda more often than not the lobby is closed becouse its after 11 so i bike thew the drive thew. The other night i was told it was againts policy to serve riders on bikes in the drive thew... What? Wait what?? I have worked in fast food for years evry resturont AND McDonald's state clearly that they serve to bikers thew the drive thew and in texas bikes are seen as viable transpotation to use at a drive whew, but fine what ever, look i wouldent even be mad if they said something like sorry activity is high right now we would rather get to the cars first or something. So what im angry about is not that they wouldent serve me its that they said the manager told them it was againt policy in other words the manager told them to lie to me. And that is why they earned my rare 1 star becouse they lost my trust It took less than half a second to google and see that McDonalds is activly advertiseing people to use the drive thew with new locations even starting to have bike lanes in places whare bikes are common

P.S the next night i biked 3 times farther to a nother location and they had no problems i even aasked them about it and they said it simply wasnt true. So pleas dont lie to people we are not stupid personaly im mentaly handy cap but...

I only go to this McDonald's for two things because of how nasty their food is however tonight put the icing on the cake when deciding if I'll be eating at this McDonald's again. Placed an order through the mobile app, to only see the inside was closed. Then, proceeded to the drive thru where I informed the person taking orders that I had a mobile order, he instructed to pull forward. Looking very unmotivated, he tells me to just pull forward after looking confused on what to do. Cool...I then proceed, to pull forward where I sat and waited 5+ minutes before I was even approached. Once approached, very rudely two teenagers then say they don't see my mobile order as if I'm making up orders in my head. So, I ask for a manager because obviously he doesn't know about mobile orders. He then mysteriously finds the orders but of course, it isn't made. So he instructed to pull to the front of the restaurant. After waiting about 25 minutes, we call the restraunt and speak to a manager. While waiting we recorded a manager throwing napkins at employees as they were leaving, how unprofessional. After about 45 minutes, the manager then brings out the food. We will never be back to this location again. I recommend you...