Subway — Restaurant in Mesquite

CUSTOMER SERVICE WAS AWFUL I ARRIVED AT THE LOCATION AROUND 245 PM TODAY ANF I ORDERED THE COLD TRIO FOOT LONG ON WHEAT THIS LADY BEHOND THERE CAME UP THE WORKER WAS A WHITE LADY AND KIND OF HEAVY SET SORRY THIS THE ONLY WAY I SAY WHO SHE WAS I DID NOT GET HER NAME AND I AM NOT RACES . LONG STORY SHORT SHE CAME FROM THE BACK OF THE STORE AND SHE WATER CARRYING MUSTARD ETC SEVERAL BOTTLES AS SHE PUT THEM DOWN DID NOT WASH HER HANDS BUT PUT ON GLOVES AND ASK ME HOW COULD SHE HELP. SO I PLACED MY ORDER AS SHE PUT MY SANDWICH IN THE TOASTER TO WARM UP SHE THEN WENT TOWARDS THE REGISTER TO RING ME UP TO PAY. NOW IM WONDERING WHY YOU DID NOT FINISH MAKING MY SANDWICH FIRST THEN PUT IT ON A BAG THEN I PAY THATS USELY HOW ITS GOES. RIGHT. SO I PAY WITH MY CREDIT SO AS A CUSTOMER I SAID TO THE WORKER CAN YOU CHANGE YOUR GLOVES BEFORE YOU FINISH MAKING MY SANDWICH SO NOW SHE THEN STATED LOUDLY I I ALWAYS DO JUST NADTY THEN AS A CUSTOMER I SHOULD HAVE LEFT THE SANDWICH AND ASK FOR A REFUND . I THEN SAID TO HER WELL FIRST OFF AS YOU SHOULD NEVER LEAVE THE FOOD AREA AND GO BACK YOU SHOULD FIRST OFF WASH YOUR HANDS THEN PUT ON YOUR GLOVES . THEN SHE PUT HER GLOVES ON AND THEN FINISH MAKING MY SANDWICH AS SHE WAS MAKING THE SANDWICH I SINCE AND ATTITUDE SO I THEN ADKED COULD SHE PUT MORE LETTUCE ON MY SANDWICH AND I EXPLAINED WHAT I WANTED ON THERE SHE WAS RUSHING AND STATED IS IT ANY THING ELSE YOU WANT ON HERE JUST RUDE I THEN SAID NO AND SHE SAID HAVE A GOOD DAY I AS A CUSTOMER SAID LOUDLY YOU DO THE SAME AND HAND WASHING IS THE KEY . I WILL NEVER VISIT OR ORDER OR EAT FROM THERE AGAIN . THE BEST SUBWAY IS THE ONE ON OATES DRIVE I SHOULD HAVE GONE THERE INSTEAD OF THEIS ONE CUSTOMER SERVICE AND ITS VERY CLEAN. THE SUBWAY ON GALLOWAY ACROSS FROM HOBBY LOBBY. BE AWARE OF PEOPLE MAKING YOUR FOOD THERE , ALSO NO RECIEPT WAS GIVEN I SUDDENLY LOST MY TASTE AND THREW THE DAMN...

Passing through and stopped to grab some lunch, because I’ve always liked subway. Never been to this one and will never return. As I walked in, the lady at the counter was helping someone, and it was obvious that she did not want to be there. There was one more employee but she was walking around giggling like a child and was on her phone. I guess it was more of an inconvenience that another person walked in. So she looks at me and says “you here for a pickup or what??” And I say no mam. Well long story short I get my sandwich ordered and I am at the checkout with the other laughing lady checking me out. I had a question about what was on my ticket because she repeated everything she put on the computer. She said something I didn’t understand so I asked her about it and the first lady came over and starting talking very disrespectful and had an attitude like no other. So I bit my tongue and walked out with my food. And keep in mind that me and the first customer that walked in were white. The employees are Hispanic. And then a couple Hispanic customers walk in and the attitude, disrespect, and just pure immaturity went away as they helped the other customers. So yes, this location is not only disrespectful and rude, but also racist. And whoever runs this spot should really look into getting some...

July 1, 2024 @ 8:45 PM. My first visit to this Subway location was extremely disappointing and disgusting. Firstly and most importantly, employees were using gloves but touching the food, then the register, meat, then vegetables, then back again. We'll be complaining to the Texas Public Health Sanitation.

Secondly, despite a line forming, only one of the two employees was serving customers. The other was more concerned with closing tasks than helping those of us waiting. When we attempted to sit down and eat, we were told the lobby was closed, even though the restaurant didn't close until 9:30 PM. This was ridiculous and frustrating.

To make matters worse, the employees were loudly and obviously complaining about having to stay until 9:30 PM, despite the fact that closing time should mean serving customers until then, and then cleaning afterwards... This is not the standard I've experienced at all other Subway locations.

If you are the GM or franchise owner, you should be aware that your employees are providing terrible service and not adhering to proper closing procedures. This experience has left a very negative impression, and I won't be returning to...