Boulevard American Bistro — Restaurant in Metairie

I really wanted to give this place a 5-star review I really wanted to provide a good review of this place but I cannot. Today my colleague and I attempted to go there for lunch and was greeted kindly by the hostess and she let us know that it was going to be about it 15 to 20 minute wait we said no problem. I asked where was the restroom and I was guided there but helpful attendee I'm not sure what her full title was but she was kind enough to walk me halfway to the bathroom. On my way back from the bathroom to the waiting area by the front door where it was blazingly cold outside and the wind would just rush us every time someone opened the door to walk in I noticed that there were several tables open there were about three tables that were open for party of two about four tables open for about a party of four to six. As I woke back up there and I stood in the waiting area I started thinking to myself maybe did Hostess doesn't know that there are actually open tables and so I kindly spoke to her and I asked her do you know that there are several open tables available right now and people could actually be sat. Her response was I understand but we can only sit you based on our current Staffing. I said okay and walked away and continue to wait. I left about 2 minutes ago by and during that 2 minutes that I was waiting I was just thinking to myself what did this person just tell me they cannot sit me because of their current Staffing. I further thought to myself I would rather wait sitting at a table for someone to finally come provide me service vs sitting by this cold front door for about 15 to 20 minutes. So I approach the hostess and I asked her to please once again tell me why she cannot sit me and she told me once again that it was based on current Staffing that she could not sit my colleague and I. I said I understand what you're telling me but I would rather wait for someone to greet me at a table versus sitting by this cold door. I provide no exaggeration in my review and I am not trying to bad-mouth anyone but I kid you not the girl looked at me with a Blank Stare and it was almost as if I was talking to a wall when I asked her to please once again for the third time further explain why you cannot sit us immediately and have us to continue to wait when there are several tables that are open right now. A couple seconds later another attendee walked up and she inquired about our conversation and I said to her why can't we be set right now when there are open tables for a party of two and I kid you not the same Blank Stare was given to me. The second lady been told me I assure you we will have you seated as soon as possible. My colleague and I continue to wait for about another 5 minutes and I was explaining to him the conversation that I just had and how I feel like I just got blown off and don't understand still why they could not sit us when there were several open tables for a party of Two and a party of four to six available. This was during lunch time so I understand there was a huge rush however when I tell you to your face and explain to you and points to the open tables and my response from your workers is a Blank Stare and not even a real explanation it was insulting. I can understand getting horrible service with someone that's not very attentive someone that leaves my drinks empty somebody that doesn't greet me nicely and check on me throughout the time that I'm eating my dinner but for you to look me in my face and to not give me an explanation and to only receive a blank stare as to why you cannot sit me immediately was very hurtful I was hurt it was really really hurt and how was insulted. This is not what I expected from this place I've never been treated like that in my life and I really hope that the manager responds to me and I will be glad to talk to the manager in person and explain what happened they can call my cell phone number they can give me a direct inbox message we can coordinate that and we can talk about my experience but I am offering no...

This restaurant was a great experience. When we first arrived , to our surprise our reservation had been put down for the following day by mistake. Fortunately the staff did a wonderful job of getting us seated within 10 minutes. The ambiance of the restaurant is great for a date night. Low lit lights and white tablecloths , it really felt homey. Our server arrived to our table within the first few minutes of us sitting down and took our drink an appetizer order. We had the wood fired artichoke to start and you could tell their wood fire grill is legit. It had a great smoky flavor to it and was very tender. Our server also brought us some warm towels to wipe our hands which proves very helpful 😂. For entrees I had the Cubano sandwich with a side of mashed potatoes , and my fiance had the panko crusted red snapper with broccoli and mashed potatoes also. The potatoes were amazing , rich and buttery with a nice hint of garlic and a slight rustic feel in which you could taste some peel and it was just a touch chunky which I prefer. The Cubano was pretty traditional but with that extra high quality feel to it. You could tell the meat and cheese were of great quality not just some processed cheap stuff you might find somewhere else. The bread was toasted just enough with butter. I really enjoyed it all. However , my fiance's snapper was out of this world 🌍 🤩 , the panko gave it such an amazing crunch to it and the fish just melted in your mouth. Then they said let's top this with lump crabmeat omg lol. On top of that was this lemon aioli that really brought a nice citrus touch to the whole thing. I give that a 10/10 no doubt. The broccoli was not anything special I would recommend asking for a substitute for it but the snapper more than made up for it. Our server was very attentive checking on us regularly to see if we needed anything and making sure our drinks were always full. She really did a wonderful job which made our experience that much better. We asked her about dessert , they had only a couple of options I can't quite remember but we decided we would grab some ice cream elsewhere afterwards. Overall between the food and the service of the staff I would highly recommend trying this place out. Ez 5 star...

This restaurant was quite the disappointment. I dined in yesterday Wednesday August, 3rd around 7:00p.m. The ambience of the restaurant seemed very welcoming when I first entered, but that was short lived by the unfriendly host who didn't say two words to us as she seated my husband and I. The waitress was a woman of few words which was quite odd to me because in my experience with eating at fine dining establishments the waitress usually influences the guest in up-selling and suggesting special cocktails. In this situation, I honestly feel that she wanted us gone before we sat down. We didn't let this ruin our experience because working in the restaurant business and being a server myself I understand that some days you just aren't as chatty as other days. So we proceeded to order an appetizer, we ordered the crab cakes which was recommended by our server. The crab cakes took approximately 20 minutes, which in my opinion was a bit long considering the volume of guest in the resturant was pretty low. When they finally arrived they looked alittle over cooked, but I tried them any ways and just as I assumed they were over cooked. I addressed this issue to the server who then rolled her eyes and said not a word to me, but instead called a manager to my table. The manager came and I explained that I thought the crab cakes were over cooked and perhaps we could get another order. The manager who's name was Kourtney I believe, said if they remade them they would come out the same way. This is not something that you should tell a customer, it was clear that the cooks over cooked them. After exchanging a few words, Kourtney walked over to our server, made a comment and both of them glanced at our table and started to laugh! At this point I felt so disgusted with the mangement and staff altogether and decided to leave. We had been there for 45 minutes without receiving our entrees also. To make matters worse the server suggested we go across the parking lot to Chilli's on our way out the door. I will be contacting corporate on this matter because this type of treatment is totally unacceptable. This place will not last very long if they continue to treat...