Baskin-Robbins — Restaurant in Miami Beach

Store doesn’t have hours posted on door. Walked in at 5:50 and a man who was placing an order was notified not in the most pleasant way that the store closes at 6. He was there with his wife and about 5 children, they were all eating ice-cream. So he said, ok I won’t order anything else. I was taken my order in a rush. The waffle cone I paid .89 cents extra for was stale and hard, they were out of what we wanted which was vanilla and cookies and cream. These are very popular flavors so I’m pretty sure they had more in the back but anyway we were stuck getting chocolate. Just as we were putting these in our mouth the lady asked us if we wanted napkins and walked us to the door. My son hated his an threw it out. Mine was too big so I couldn’t eat his. Anyway we don’t eat ice cream in the car so we were standing right outside eating our ice creams and made a mess because of course outside standing with no access to spoons or more napkins was just not what we expected. While standing there we witnessed 2 families with children come to door to be dissapointed to see the place closed. Hours I. Website say this is open 24 hrs. Please fix. The young employee was on a personal video call at one point, while your store was still full. That’s not very professional. In summary this place has a lot to work...

The customer service at this location is TRASH. Staff is extremely rude and operates in a manner like they’re doing you a favor. One lady in particular watched us for 5 minutes before finally telling us we needed to order at the Dunkin’ Donuts register if we wanted Baskin Robbins. And that the sign says that the Baskin Robbins register is closed. Soooo why would you not acknowledge our presence for 5 minutes as if we would notice this little sign in the corner. Then complain the entire time you’re making our ice cream? My friend initially ordered donuts and then decided to get a few more before leaving. She felt the need to actually APOLOGIZE to this lady for going back up to order more donuts. 😂 Get new staff and this business could do much better. But until then don’t...

Rude staff acted like they were being put out to do their job. Frowns and bad attitude all around. There is a Dunkin doughnuts and baskin Robbins in this one store, a register for each business. We stood for 5 minutes waiting to get ice cream being completely ignored. Finally we asked how to order ice cream and they pointed to the DD line. Someone easily could have said something but that might have required initiative.

All around textbook bad customer service. Ice cream was half melted and bathroom was nasty too. Unfortunately this area doesn’t have a very good pool of people to hire from so I wouldn’t look for...