Tokugawa Japan Steakhouse Sushi & Bar — Restaurant in Miami Township

The manager is disgusting. I ordered the filet mignon teriyaki medium and it came to me on a skillet with nothing but peppers and a small bowl of rice. I do not like peppers and it didn't state anywhere on the menu that it came with those, I just assumed it came with the usual vegetables carrots, onion, broccoli. I slid the steak off my plate onto a different one and the steak was completely flat and burnt. Not a filet mignon. Not medium. I ate a few pieces since everyone else in my party was getting hibachi and waited for the server who took well over the whole performance to come back and check on us. When she did, another person in my party motioned her over and I told her that the food wasn't good and that it was burnt. She took the plate of steak and the skillet of peppers. She came back and said that her manager said since I ate over half of the meal, that they could only comp 50% of the meal and charge me for an additional meal I could eat. I explained that I did not eat over half of the meal and she took it away. The manager came back with the plate of steak and set it down in front of me and literally yelled at me in front of my party and other parties sitting at our hibachi grill that he knows how many slices of steak are on a steak teriyaki plate and he's "so sorry I just didn't like my food" but he isn't comping it because "he pays $20 a pound for filet mignon." It was overcooked, it was a NY strip steak, and I ate a total of maybe 4 out of 10-12 strips because it was so burnt/charred. So I'm sitting there in front of everyone at our grill completely humiliated by this crazy man and I told him I didn't want anything. I was going to just get some chicken fried rice since I thought it would be quick after my party had already ate. But forget it at this point. I'm not someone who typically complains and I'm definitely not someone who typically leaves a bad review at places. But, this is the worst experience I've ever had at a restaurant and I will never go back here again after being treated like this.

Edited after response: again, after sitting there for 20+ minutes waiting for the waitress with my party eating their dinner, I thought maybe there might be some part of the steak that wasn't burnt. Unfortunately, after 4 bites, which is not 50+% of the meal, it became clear that eating more would be less enjoyable than just not eating at all. For the record, we weren't looking for any sort of comp for the meal. I never asked for it or assumed it. The waitress took the original meal away, I ordered something else, she came back to say that "because I ate over 50% of the meal, it couldn't be comped," I simply stated that I didn't eat half of the meal, and that was all I was able to say, before she left again, and then proceeded to get yelled at by the manager. I don't go around searching for free meals. I was confused and embarrassed. It was burnt, I ordered something else, I got yelled at by the manager, I canceled my second order because I was humiliated and lost my appetite. I didn't want free food, I just wanted something else. I'm sorry you don't know how to handle this type of situation before resorting straight to hostility. This whole encounter made everyone at the grill feel...

Never before and never again.

I called in and ordered carry-out because it's my daughter's 18th, and we have SARS-CoV-2 (the virus that causes CoViD-19) but are asymptomatic.

When I requested that my shrimp appetizer be substituted by tofu as I'm a vegan, the guy rudely refused because of the "difference in cost", and that it was "company policy". Given the prices they command, I was pretty surprised by their lack of flexibility on this. They agreed to replace my yum yum sauce with something else, suggested replacing my hibachi broth with miso soup, and said they'd replace the fried rice with white rice.

I picked up the food, which was ready in 15 minutes (which is as it should be given the simplicity of the food cooked - Japanese food at a place like this is typically expensive but made with many inexpensive ingredients in a speedy manner, like the "garden salad" that was made with a lot of iceberg lettuce and a tiny number of slivers of purple cabbage and carrots), and one of the guys gave my daughter a couple of spring rolls for her birthday, and I went home.

When I got home with our food, I discovered that they had not given us the complete order: for our two hibachi dinners, there was no rice, no shrimp appetizers, no vegetable side, and no ginger sauce. They didn't even give me vegan sauce instead of yum yum. I went back and got the rice, and ginger sauce (but they only gave me 3, one for each person, instead of an additional substitution like they said they would). The manager, who was initially rude, said that the vegetable side and shrimp appetizer were in the same container with the hibachi dinners. He apologized.

I returned home again. That's when I found out that I didn't get the shrimp appetizer, and the veggie side is actually the hibachi veggies that come with the hibachi vegetable dinner, so I cannot even differentiate other than to say that the portion size is small if that's the case, especially considering the price. I called them up to complain, and he explained that the shrimp appetizer is 2 hibachi shrimp that were included in the dinner, which I found in my daughter's meal. He tried to avoid the shrimp I was supposed to get, but I persisted, at which point he admitted having excluded it. When I complained that I had not given consent, he hung up on me! How can the same guy who refused to substitute the shrimp for tofu because of cost rip me off of those same shrimp? They could've simply charged me the difference for the tofu but, instead, without consulting with me, they removed the shrimp appetizer from my meal, which I was going to give to my daughter! Unbelievably stingy and such poor service!

The food was ok but, because of their screw-ups, was only warm by the time we ate and thus not as enjoyable, and my kids complained that most of it wasn't tasty. I'll also note that no wasabi and pickled ginger was provided, despite being commonly served with Japanese food.

I've been to 2 great hibachi restaurants (Benihana was the first and the best) several times, but this experience was so poor that it rivals ordering at Taco Bell in Milford. Given the prices and popularity of this place, I expected far better than I got. I'm thoroughly disgusted and I'll...

We have gone here for a while now and the last couple times we’ve been, it’s not been the same. The quality of food, service, and the condition of the restaurant have gone way down. We went on 5/3/2025 to celebrate my and my godson’s birthdays and there were 8 in our party.

Our server came to our table only four times without having to be chased down. Once to take our food order, once more to deliver our first (and what ended up being our only) round of drinks, once to deliver soup/salads, and lastly to deliver the bill. The adults were ordering from the bar and would likely have ordered at least two drinks apiece if given the opportunity, but weren’t. I personally sat sipping from the dregs of a watery Mai Tai the whole meal and my mother couldn’t get a refill on her soft drink until we were almost done eating.

At one point early in the chef’s cook, a glass of beer was accidentally knocked over. The almost full beer went all over my wife and baby and the glass shattered. Not the staff’s fault, but at the same time no one from the restaurant pitched in to help clean it up or to make sure we were alright. No towel, no extra napkins, or anything else to wipe it up with. No help cleaning up and disposing of the broken glass that was everywhere. The server never came and the chef didn’t even acknowledge it. No one even took the remnants of the glass (nor any other dirty plates) away until we waved the server down and asked him to take it.

The food was okay at best. It used to be amazing. The salad (something I always look forward to because I love ginger dressing) didn’t taste very good. The food from the grill was okay, but my chicken was a bit hard to chew and the shrimp were rubbery. The rice was not very good quality and was not fully cooked (I.e. not fully steamed prior to frying). I could tell the moment the chef put it on the grill and it was confirmed with my first bite.

The cook was not very fun to watch either. This MAY have been because I was distracted cleaning up a lake of beer and tiny glass shards from all over our table, but honestly the chef didn’t seem too interested in his work either.

On a side note, at one point during the meal, my wife took our 3-year-old to the restroom and she came back and said the restroom was disgusting. I’m not sure how bad, but when our daughter said she had to go again before we left, my wife was willing to take the chance of telling her she had to hold it until we got home (luckily not too far away).

I gave it a 2-star because, honestly, it wasn’t the worst meal I’ve ever had and the stress of the glass breaking took a lot away from the experience, but the food quality and cleanliness of the place don’t lie. I know food and labor costs have gone way up, but it doesn’t cost much to clean the bathrooms, declutter the restaurant, and make sure the rice is cooked through. It’s like the restaurant has changed hands and, if it has, the new owners are cutting corners. If it hasn’t, then it’s either laziness or something else is...