El Gallito Grill — Restaurant in Miami

It’s crazy I’ve been coming to this place since they opened back when el paisa was one of the waiters, an amazing individual who’s attention to customer service and very friendly also on point and made you feel welcomed as soon as you walked in! That was then!!! I went earlier today walked in checked what food they had the waitress seen that I sat down behind the owner where he sits every time I go there the last table on the bench seat another guy comes after me and she goes takes his order looks directly at me walks to back 2 other individual seat on the bench near the owner she goes and serves the first guy then walks past my table and proceeds to take the 2 individuals order she goes to put in the order then the guy that washes the dishes sees that I’m looking a bit perturbed but hey I no longer live in south Florida I just won’t be coming back and find a new spot! I understand maybe she was too busy or distracted or whatever BUT—-BUTTTTTT THIS WAS NOT THE FIRST TIME! The same skinny young girl from the...

I just have to say that whoever is taken the orders they need to hire someone else she was rude af. It was my first time here so I didn't know the menu. When I got there the girl asked what I wanted, so I was like I need a menu automatically she gave me an attitude. I misread the menu and thought I was supposed to get the corn tortillas. So I was trying to get her attention she point blank ignored me. I had to go to the counter which another girl was there she was very polite and helpful. I asked that my tortillas and my rice was missing so she told the girl that took my order which she said with an attitude I gave her the plantains she can't get both. So I told the other girl if she can just do a side. I mean it was simple . Also the rude employee was eating by the counter. You either eat or work. Very unprofessional. I will never be back....

Ladies and gents, you really can't go wrong with this Honduran restaurant. Not going to lie, I had a bad customer service experience in the past but still gave this place another chance because the food was tasteful... I'm happy I gave it another chance. I've been back about 3 times since then and every experience has been positive. The baleada especial is delicious, just perfect. My favorite thing to get here is the huevos rancheros breakfast with carne asada and a tortilla de harina (this is a meal that brings back the best childhood memories and this place cooked the food so perfectly that it satisfied my memories and took me back to good times). In other words, the food here tastes just like back home in Honduras and feels like it's made with love. No complaints, I...