KFC — Restaurant in Miami

Monday April 10…around 8:00 pm pass with my little boy to get some food by Drive thruway.. a young lady was so disrespectful that I never expected that after so many years going to this KFC.. always had good experience but this lady was rude call me the F* word and even insult my mother in front of my son just because I asked her twice to order my food and she kept screaming go inside go inside what f* go inside that’s the only words came out her mouth trash I told her I’ll going inside to report her and she then ask to drive to the window I said no. The moment I walk I thought she was the young black girl because had the microphone in her year I waited to place my order the place was full everybody complaining. I ask the young men If I could talk with the manager he call her I ask to came outside and the lady was very polite and sweet only think I can tell she has no authority there. When I started explaining I pointed to the lady that I spoke to and a gentleman that was there told me no you are pointing at wrong one they switch the microphone before I enter the place that’s the reason they started laughing at me.. no respect or consideration for customers I was really sad because the names that she uses unacceptable in front of child. This is a young little chubby black girl with small eyes really short hair no net in the hair and dealing with food. I told her please don’t put nothing bad on my food but they gave me a dry old chicken 8 pieces old fries and mashed potato for $36 unbelievable I had to put on the trash and even when I complain was like a joke and two other customers also pointed to this two girl believe me I’ll buy food there if this no longer there. The real manager there is wonderful that men and they had good people before but this two young black girl so nasty rude to customers not fair I always respect people’s work and I agree some customers are not easy wasn’t my case . Please I hope someone see this views and make changes and people don’t need to wait 1 hour 30 minutes to get the food and dry food ready old for that...

UPDATE: Nevermind my positive review; I went around 10:50pm and they told me they were closed, then I asked "don't you all close at 12am" then the gentleman working states"WE RAN OUT OF CHICKEN"???? like what lol. I went on another day around 6pm and the gentleman states "we only have drums unless you would like the crispy chicken". Another time went around 10:20pm and they told me they did not have any chicken, it's like past a certain hour they stop making chicken and if that's the case they should just close at 10pm. I really like KFC so that's why I've gone so many times but one time many times disappointed by this location, not going to this location again /// This KFC location made huge progress with the new manager. Previously I went to this KFC and the manager at that time was so aggressive and hostile but after coming to this KFC location after that hostile experience I found the new workers very delightful. Quick service, delicious juicy chicken (not dry as it was with the previous manager) and I felt welcomed. Happy I can go to my local KFC again and feel welcomed. Thank you to the new manager you...

Poor service and had bathrooms locked. I asked for key and was told both bathrooms "are broke". I understand keeping them locked but there is a sign saying "for paying customers only". As a paying customer who sat down in the dining room to eat, I should have been granted access to use the restroom. I have kidney issues and need to have access to facilities and this is the reason I chose to dine in. I cant really comment on quality of the food as I was very uncomfortable trying to eat. Food did not take a long time to get and dining area was tidy soda fountain mix was not correct and drinks had too much Carbonation. Will not visit this store again. Update thanks for your reply.I am sure you realize your store is in violation of Florida code by not providing restroom facilities to paying customers. I will return and try again and if denied access I will call code enforcement as you should not open your doors to the public until the problem is...