Cassano's The Pizza King — Restaurant in Miamisburg

So I ordered online... Medium pepperoni and a large Big Cheese, no meat, but add chicken to the left side. They said 30min, but when I got there they hadn't even started making it because they where under staffed. When my pizzas finally came out and to my surprise the Big Cheese had beef, pork and chicken on it... I explained it wasnt right, was told I didn't specify my order correctly so they remade my Big Cheese. After waiting another 20min for the second attempt (mind you I ask for my other pizza to be stored under the heater and they said it's been broke for a while) I examined my pizza and it looked ok, but when I got it home and took a bite PEPPERONI'S under all the toppings. Call customer service for a refund and was told to take it back only then would I get a refund. Took it back and the lady argued with me stating I didn't say I didn't want pepperonis, but a family that was dining in stepped in and said "We heard him say no meat, he doesn't eat beef or pork". I contacted corporate and dialed the owners extension but he hasn't called me back... What if I or my family was allergic? It would've been all bad... Not to mention no gloves, going to restroom not washing hands, coughing over food and when asked about not wearing gloves States "We don't have to wear". It was a...

My daughter took me here for my Birthday, we called ahead and ordered a Vic Cassano's Big Cheese extra large pizza and it was loaded with toppings it was extra cheesy extra delicious it was fresh and hot, they have the pizza ready for us when we got there we sat down and had an awesome time eating the pizza and enjoying the relaxed environment. Cassano's Pizza is my favorite pizza in Dayton Ohio it has been my favorite pizza since I was 7 years old and I am now 49, Cassano's Pizza has been around for as long as I can remember I think possibly 70 years and they are awesome I love their thin crust pizza you just cannot be Cassano's Pizza, also there's steak Hoagie sub mushrooms and mushroom sauce is absolutely delicious and a good price and all their Pizza is at a very good price....so I give this a five stars I would give it Seven Stars if I could add two additional Stars 😋😍❤️👍

PS... There is no other Pizza chain in Dayton that comes close to the quality and taste of Cassano's Pizza... You wanted my opinion and that's my...

Placed a pick up order for one pizza and one side. Order was supposed to be 20-25 mins. Got their to pick it up, the order wasn’t do. Waited there for 30-45 mins. The order ended up taking an hour to complete. Got home and the order was wrong. Called the call center where they told us it would probably take the same amount of time because they can no longer call the store that THEY HAVE TO PUT IN FAKE ORDERED TO PING THE STORE IF THRY NEED SOMETHING. so now I’m waiting anywhere from 90m- 2h for a single pizza. The called center flat out told me “ we have had a lot of complaints about this location” “ it seems to be really bad management” This is our 5-6th messed up order this year from this location, which is probably 50% of the times that we ordered.

When my husband took back the pizza and went to get the other one. The manager said “ well we were confused” IF YOU WERE SO CONFUSED WHY WOULD YOU NOT COME TO THE LOBBY AND SAY HEY WE NEED SOME CLARIFICATION.

Will update if I get a call from district manager Tim, like I’m...