Antonio's Pizzeria LoSchiavo

UPDATED: So 5 months ago I had a bad experience with them and they replied to my review that the would contact the store and follow up. A few days later I received a very generous gift card for Antonio's so I decided to give them another try. I have been back a few times since that initial bad experience and have had nothing but excellent experiences. I wanted up update my review to accurately reflect my most recent interactions with this location, must have been staffing issues but everything has been perfect the past few times I have been there. I definitely can say I recommend them!

So I will start by saying this review is specifically for the service at the location, not the food because the food was good. I placed an order for delivery at 2:07 on a Sunday, paid and they said it would be about an hour and fifteen minutes because of staffing and what not which I totally understand. I look at the clock at 3:55 (almost 2 hours after I ordered) and decided I should call to check in, I give them my phone number and they say there is not order which is not possible because I was already charged, I get put on hold and someone else tells me there is no order. After another hold the manager gets o and tells me I didn’t place the order until 3:08 which I told him was incorrect because I saw the charge come through on my card at 2:08, he then tells me it’s on its way and there’s nothing he can do. The food FINALLY arrived at 4:40 and when I looked at the receipt attached to the bag it said 2:07. So something was obviously messed up because it too over 2.5 hours to get our food. Honestly I could have forgiven that but they way the manager made me question the time I placed the order and very obviously lied about the order time rather than telling the truth and apologizing for the mix up is disappointing to say the least. I would not recommend this location.