Teresa's Italian Eatery — Restaurant in Middleton

Went here on a Saturday evening, sat in the lounge section. Our waitress was overly familiar/comfortable - not my preference - but I decided what could it hurt to be friendly back? I asked for her recommendations on popular dishes--I know now that I should have just kept my mouth shut. She recommended the dish I was actually already considering, so I said "Perfect, I wanted that anyway, so I will order that, please!" She continued to make suggestions; I politely declined and said I would stick with my first instinct. We both ordered a glass of wine. He went to the bathroom. The waitress went to put our order in and YELLED at me from across the room while standing at the computer to ask again what kind of wine I wanted. She had it completely wrong. She then yelled again to ask if I wanted the pasta on the side--it seemed like an odd request since I ordered a dish that said it was served over pasta, but I said "sure." Another red flag. We finally get our food, I put my fork in the dish, look at it quizzically and realize "this is not what I ordered." I told her so, and she tried to blame me, saying that she thought I had ordered the dish in front of me (one of her other suggestions that I turned down). I told her I definitely did not (nor would I) have ordered that dish. She continued to try and turn the blame on me and did nothing to try and resolve the matter. She even went as far as to use the excuse that when she was yelling at me from the computer that she named the dish and I should have spoken up then that it was wrong. Sorry, ma'am, when you are yelling to someone from across a noisy restaurant (don't even get me started on how inappropriate that is to begin with) you cannot expect that your message is going to get properly conveyed. Another waitress had to step in and assure me that the meal I had ordered would be made on the fly, and not to worry. Finally, someone here to help! She left the meal in front of me, and my friend put his fork in it to see what was actually in the dish (my fork had already been put in it when I initially got it). She then hurried over, and reprimanded him by saying "Oh, you're not going to eat it, are you?" Are you kidding me, lady? YOU messed up, we already put our forks in it, what on earth where you planning on doing with this meal?!?!? She then took the plate away. Again, I have no idea what she intended on doing with this dish that we had already put our used forks in. My correct order came very quickly....honestly, too quickly as it was room-temperature. There is no way that thing was just freshly made for me. Finally, some man who did not even introduce himself came over to us after we had paid and asked how everything was that evening. Was this a standard table visit? Or did he know about the situation? Either way, it was a half-assed attempt at customer service, which is essentially how the entire evening felt. He did not acknowledge the situation and I was not about to bring it up, I was ready to leave that awful establishment. We said it was fine, and he accepted that response and left. I have worked in the restaurant industry in the past and neither myself as a server or my managers would ever treat customers that way, and allow someone to leave without trying to make it better. I will never go back...

A few weeks ago my husband and I had our Rehearsal Party here the night before our wedding. We'd booked one of the function rooms with the restaurant well in advance. We discussed the menu, including drink service, with the restaurant several times. When our party of 25 people arrived for the event, we waited (everyone seated) for more than 10-15 minutes. No one came around for drinks. When we finally asked someone who was filling the water glasses who would be taking the drink order, she told us that we were expected to go into the bar (outside the room) and do self service drinks.

We were pretty horrified and told them that we had expected someone be there to take drink orders. Obviously with a rehearsal party, you don't want people running out of the room constantly to get more drinks, not to mention, my husband's family wanted to pay for them, not have people do self service at the restaurant's public bar. Instead of getting someone on it immediately, they took their time. Once someone finally did come in for a drink order, she took until after the salad course was finished to serve all the drinks. No one came for a drink order again. We had to ask them to have someone come in for another round of drinks. Not only was that bad business for them (the more drinks we have the higher the bill...), but it was incredibly awkward for all of our guests who we were trying to treat to a nice dinner.

We've complained several times, including the night of, and have just been dismissed. They've routinely stuck by saying that if you're in that room you're supposed to tell your guests to go into the next room and get their own drinks at the bar.

While the food is good here, I would NEVER recommend someone have a function here. To make matters worse, their dismissive attitude is quite off putting, especially when an event like this is quite important in most...

Extremely disappointing experience with Teresa’s Italian Eatery in Middleton, MA, especially in how they handle gluten-free orders, delivery errors, and basic customer service.

My partner and I placed an Uber Eats order. I have celiac disease, so when I realized the first order I placed wasn’t gluten-free, I canceled it right away and replaced it with a safe option—a gluten-free cheese pizza and a chicken parm.

Unfortunately, the restaurant handed the canceled order to the Uber driver. When we called, the woman who answered admitted it was their mistake and assured us someone would bring out the correct order. After 30+ minutes passed with no update and our Uber order marked as “delivered,” we called again.

This time I spoke to Sean Davis, who claimed to be the VP of Operations. He told us that because they still get paid by Uber even if an order is canceled, they don’t see cancellations on their end. When I asked if the food—now sitting for over an hour—could at least be remade so we could drive 15 minutes to pick it up hot, he refused and launched into a 15-minute argument instead. His reasoning? That they were “backed up against a wall in this economy.”

Honestly, for a restaurant that has been involved in multiple public issues surrounding ethics and community responsibility, that excuse fell flat. This was a simple, low-cost fix to make something right—a $14 gluten-free pizza and a $25 chicken parm—and it would’ve gone a long way in showing they value people over profits. Instead, the VP refused to remake an order his own employee promised would be delivered.

If you have allergies, require gluten-free food, or simply value ethical and responsive customer service, I would be extremely cautious ordering from Teresa’s. We were left feeling dismissed, blamed, and deeply...