McDonald's — Restaurant in Middletown

THIS PLACE SUCKS!!! It's been a number of years since we've gone to this particular McDonald's because they would consistently screw up the orders, since it's been quite a while since we've been there we figured we would give it a try again hoping that those issues have been resolved. Well it's even worse! I should have walked out when I first walked in,the first two people out of the three ahead of us were complaining about getting the wrong orders,yet I gave it a shot anyway, after waiting 25 minutes we did get some food, just not what we ordered. When I got the bag of wrong food (before I knew what was in it)I asked where are my drinks?, an ice coffee and a ice tea?They seemed even more confused than they already have been. The girl who took my order asked to see my receipt and said there's no ice coffee on it,even though she asked me how I want my ice coffee and punched something onto the screen when ordering, she gave me the ice tea and I didn't want to wait even longer to probably get more wrong stuff again so we split the ice tea and ate food that we didn't order.I don't care how many years go by,I will not go back again. I believe that they have been able to stay open because of the large number of tourists that come to that area who don't know any better. YOU'VE BEEN WARNED...

Can’t believe I’m actually reviewing McDonalds, but here we go… placed a mobile order on 08/16/2025.

First red flag: Drive-thru took 15 mins with 3 cars.

When I got to the window, there was zero customer interaction at drive-thru. No acknowledgment. I get it - it’s McDonalds, but still… I felt like I was annoying them by showing up.

They forgot part of my order - I didn’t realize until a few mins after I left the drive-thru

I went back through the drive-thru, explained I was missing an item, and referenced my mobile order code. The worker argued the code didn’t exist and that I wasn’t missing anything…

Proceeded to drive-thru pickup window and showed them my order receipt. Lady didn’t want to look at me - just simply handed me over the missing item and remained with a scowl on her face.

Horrible customer service. Hire people who shred an ounce of work ethic and can actually communicate with the customer. My worst experience at...

DON'T COME HERE PAST 11:45! They won't serve you. The grille and drive thru are supposed to STAY OPEN until 12. I waited in the drive thru since 11:47. I got to the order box at 11:54. 6 minutes later they shut the lights off on me.

This is the SECOND time this location has done this. And don't give me the excuse the grilles have to shut down early because THE OTHER MIDDLETOWN LOCATION ACTUALLY TAKES ORDERS UNTIL 12.

They (and all other good locations) do what this place SHOULD be doing: When 12AM hits, they put out a cone to block new cars and FINISH THE ONES THEY HAVE WAITING IN LINE!!!

Honestly, they can't do that? I DO IT ALL THE TIME AT MY JOB!!! I'm not gonna just kick my last customer out...I'M GONNA FINISH WITH THEM!

Seriously GO TO THE OTHER MCDONALD'S IN MIDDLETOWN!!! It's just about 5 minutes away...Near the Stop And Shop. MUCH better service there!

There's a reason THEY got upgraded and...