Baskin-Robbins — Restaurant in Midland

I hope the franchise owner or supervisor or someone high up reads this. I took my daughter to the store on Wadley this hot evening for a cool treat. The line was long and there were only 2 employees. Not a surprise; everyone in this town is understaffed. I didn't realize it, but we walked in just a few minutes before closing (not a thing I would have done if I'd known). I have worked in fast food and the service industry for 30+ years and 99% of the time, those 2 employees would be frustrated and surly. But these two were so pleasant! They put on a smile and took orders and engaged with the customers. I was so impressed! I hope you'll share my feedback with that young lady who had to be dying inside as one more person walked in after closing. She just put on a genuine smile and seemed happy to see everyone. Further, she was efficient and knowledgeable and very helpful. What a great experience and an example to my 12 year old daughter of a great attitude...

Called to place an order for a custom cake for my son’s birthday and spoke to the design lady personally. She recited my order word for word and gave me a total of $34.63. Great! Was given the pickup time, and thought everything was good to go. My father went in to pick it up at the given time and was told “we don’t have an order for that name”. I called and the lady I spoke to (said she was from the store on Briarwood) went to look through the orders and found it. She said the designer was on her way back and would let her know about the order and that it should be done by 5. Inconvenience, but it’s a cake for my 4 year old so we’ll make it work. We go back to pick up the cake and were told, yet again, “we don’t have an order for that name”. You’ve got to be kidding me. Now my son is without his cake because they can’t get their stuff together. Awesome. We...

First thing, you need to hire more staff for the afternoon. Every time we go, it's the same 2 people who are clearly overworked. The girl is friendly, the guy, not so much. I get it, they're overwhelmed so I can't complain about that. This last time we went, my son ordered a banana split. He told me the banana tasted bad. When I looked at the bananas being used, they were clearly bad, they were gray. I informed the employees and was told that they would look into it. I was not offered a replacement. For almost $8 for this item, it would have been nice to be offered a replacement item or store credit, at the very least. Y'all are our favorite ice cream place but this visit was...