Golden Chick — Restaurant in Midland

It's been many weeks now, and Ownership has yet to respond back in a way that shows their desire to make it right. I filled out the online comment card as was requested. *

Yolanda (or that's what she told us her name was - she was wearing a blue shirt) was incredibly rude when we let her know she only gave us 7 chicken tenders on an 8 count meal. She said she counted them personally and knew for a fact that she gave us 8. I brought the food to her and asked if she would like to count the tenders, and she refused to do so. She proceeded to complain to her co- workers about me. I asked her again to count the tenders, which she refused to do. I then asked one of her co-workers to count them, and she wouldn't. After a minute of debating, she reluctantly gave the extra tender after complaining to additional co-workers. I later asked for honey, and she bluntly replied no. I asked a different worker and she gave me honey. She kept complaining to her co- workers, to which I approached the counter and let her know she was teaching her employees to be disrespectful. Her male co-worker said if we didn't like their service that we didn't have to eat there any more. Seriously? All that over a chicken tender? If it were my restaurant, I would review the camera footage and use it as a teaching moment with the entire crew that was working at 7:30pm on 9/7/23. Hopefully, for the sake of Golden Chick, she has not infected too many other employees with her toxic attitude. She is the type of manager who can take a small organization in a direction you do not want to go. We have oftentimes needed to approach the counter to correct an order here and had never had any issue prior to this interaction. I'm still blown away by the complete unprofessional behavior of the two workers mentioned above. As a leader at my place of business, I would be ashamed to work with a crew that fosters disrespectful attitudes and a combative spirit, especially to those that are paying money to provide food for...

Went through the drive thru around 7:30 p.m. I ordered a meal that included 4 pieces of chicken. I specifically asked for 4 drumsticks. The associate said ok. I paid and took my food home. What I received was one drumstick, one thigh and two grilled pieces of chicken. What a disappointment. It’s clear that they just gave me whatever they had left or ready at the time. No regard for order accuracy. No regard for giving a paying customer what they asked for. After reading so many bad reviews it all makes sense to me. This location is lazy and shuts down early. Review after review said the same thing. Not only are the employees at fault but it’s the management and ownership. Because obviously this has been going on for a while and nothing has gotten any better. Management and ownership probably don’t really care. The first thing I did was go online to the website and fill out a form expressing my dissatisfaction. And I have yet to hear back from anyone. They will probably post something in response to this review saying please go online and fill out a form to reach out to us. Which I already have. It’s probably an automated response from them to the reviews anyways. Will not be going back. Especially after reading all the other...

We had a terrible experience when dining in at this location. Yolanda, in a blue shirt, was more concerned with singing to her music, than doing her job right. When we pointed out that we were missing an item, she immediately became defensive and insisted that she was right, and that she never makes a mistake when preparing orders. We brought our tray of food back to the counter to show her our order, but she refused to even look at our tray, because she insisted that she gave us everything we ordered. When we asked for honey for our rolls, she bluntly said no! She was talking obnoxiously rude about the encounter and about us with the other employees, while we were sitting down less than 20 feet in front of her. Her young male coworker joined in on her toxicity by taking her words and her side, also refusing to compare the proof of our order, and even going as far as to say that if we don't like their service, we could leave. We weren't asking for anything special, other than the items we paid for. Unfortunately this incident acted as a way to show our 10 year old, who witnessed the whole thing, how NOT to treat...