Wendy's — Restaurant in Midland

Naomi, that’s working there(the bigger Hispanic girl) on night shift at 9:21 p.m., was super super rude. We were saying, “thank you” and can she fill my lemonade to the top, because it wasn’t full. If I’m paying for anything, I expect service to be good, especially when I am being a customer and not treating you rudely or bad. She was rude the entire time. She didn’t crack not one smile, not one you are welcome, nothing, but straight attitude. I do NOT appreciate that. And she basically slammed the window, because she didn’t do her job. Every time I come by and she acts like this, I will update this until someone steps in and either redirect her, or until she’s gone and can change her ways. You are working in fast food, and that attitude will only get you so far. And the other skinny, hispanic lady(she wore white), I’m guessing the shift supervisor, should’ve told her that she was acting unprofessional. I called after leaving to get the corporates number, but of course they didn’t answer. And when we left, there was only like 2-3 cars in line. So, no excuse! I want the corporate number and I know she does this all of the time. If you don’t like working or too lazy, then find you somewhere else, because this isn’t it.

*And to add the male hispanic, that’s working drive thru and taking the money, he was the only nice worker there. I wish I had his name, so he can be recognized, for being...

I've been in here three times over the last couple of months, I'm a glutton for punishment I guess, and all three times I've been ignored standing at the front counter. Only once in those three did anyone acknowledge my presence and that was to ask " you wont sumtin?" , and yes I spelt it just as it was pronounced. Twice at least two and three staff members walked by me and just looked at me expressionless, I get not liking their job but it is customer service driven business after all. Not to long ago there was a change for the better and the food and the food greatly improved and was the best it had been in a long time,I saw upper mgmt frequently in the store but not lately and it shows. The new menu is fantastic and the times I've

had the fries they are the best in the fast food industry. I'm done with the attitudes. I'll go to the new McDonald's with minimal contact services and deal with lower quality food then the ridiculousness at this location. I was craving their fries and didn't want to drive across town so I thought WTH I give them m another try. And I'll certainly not do it again since there has been no change in certainly no...

Running errands today 05/10/2024 and stopped at Wendy's to grab a quick lunch for my 8yr old and 3yr old daughters on our way back to my office. We ordered a kids cheeseburger for My 3yr old daughter. She took two bites of her burger and luckily, she discovered onions on it so wife took her burger to remove them. When my wife removed the bottom bun she discovered the outside was covered in mold!

I immediately called the restaurant. I called a total of three times and no one ever answered. I then called the Wendy's 800 Customer Service Number. After waiting on hold for a while I was finally able to speak with a representative. I told the entire story. He assured me he would have the District Manager call me as soon as possible. As of the time I am writing this review over 5 hours later I have not heard back from anyone. We took pictures of the burger and I recorded the call with the Customer Service Representative. We also called the Midland County Health Department and registered a complaint. We have also not heard back from the Health Department.

The Wendy's we visited is located at 4412 Loop 250, Midland, TX 79707. Store...