7 Brew Coffee — Restaurant in Midlothian

Came here for the first time today & there’s no menu big enough to read, there’s a QR code but you can’t really scan it if you’re in the left lane so I had to look up the menu on my phone. While I was ordering my 2 drinks with the young teenage girl (a small iced mocha & a medium iced caramel macchiato w/ light ice & almond milk) I had to keep scooting my car forward every couple of seconds while talking to her which was weird. They’re trying to make this like a chick fil a drive thru situation but it isn’t working. I asked her what was on the secret menu & she said “it’s like where you can mix one flavor with another to make a different flavor…I don’t really know how to explain it.” 🙄

They gave me/charged me for a medium iced mocha instead of a small and instead of trying to fix the situation, the other young girl said “do you just want this because they already made it?”

I took it but when I drove off, I also couldn’t taste any espresso in my iced caramel macchiato & they also didn’t use almond milk like or light ice like I asked for. I had to come home & add an espresso shot to my drink. These young teenage girls are having a hard time taking simple orders & explaining what’s on the menu. Hire some adults instead who actually know what...

The coffee is fantastic- that is not my complaint. My complaint is that when we pulled up to order I asked the employee for a little help/suggestion since I am sugar free and don't care for chocolate/mocha or salted caramel in my coffee. He was absolutely no help and offered no suggestions. That was disappointing since other coffee establishments are more than happy to offer suggestions. I was really trying to give my business to an establishment other than Starbucks however with that being said Starbucks always offers suggestions when asked. I just ordered what I make myself at home- iced oatmilk latte with sf pumpkin, caramel...

As I’ve experienced at every 7 brew…. Design your building so people can see your menu!

Every time I go I get a teen that walks up to my car and asks me what I want and I don’t even know what you have. It not until I get up to the spot where they hand you your drink and I see a menu that tells me what they have or what’s new.

Design your buildings better!

Update: they have QR code yard signs out now so you can view the menu on your phone…. But they don’t have prices.

I just ordered an energy drink and it was $6!

No energy drink is worth that. Be more transparent with...