McDonald's — Restaurant in Midlothian

I placed an online order at 10:45 and got to the drive thru at 10:53. As soon as I pulled to the ordering menu, they turned off their lights that instant. So I got to the pick up window to show them I'm picking up the online order I made, and there was one car there.. I was behind that car for 10 minutes, and funny enough, they only handed him one small bag of food. He didn't seem to order the entire menu like I had thought. Then they immediately ran away when I pulled up and kept peaking out to see if I was there. I showed out my pick up order code, because if they had made it at the time, why would they not give it to me?

But they said they were closed and couldn't give me the order (they simply didn't make it at all, and refused to fulfill it because they chose to pretty much close nearly 15 minutes before closing time), they said I'd have to call the restaurant or corporate to get my refund, then closed the window. There was no point of protesting, I just took my business to whataburger and will refuse to ever go back to mcdonalds, because I'm not convinced they would ever try to make it right.

If the closing time is 10:40, it should say that. Why waste people's time with ordering and coming all...

Went here with my kids to let them play for a while. I had never been to this location before. They had no changing table, so parents were changing their kids on benches and on the floor. The employees said they were still waiting for it to come. A McDonald's with no changing table, really?

Then, my daughter went to play and needed help and I came to help her up onto the play structure and I have never seen such an unpractical play structure. There was nothing but 4 ropes tied into a square shape for them to use to climb up. My daughter is only 3 but is pretty tall but she couldn't get up and was scared by the rope thing. I was told they just renovated their play area and it was said it was for 4 and up. The younger kid area was 2 little things you could sit on. Other kids were being helped by parents or climbing up the slide. During the day most 5 and over kids are in school. So we left and drove all the way to the Burleson one on Wilshire as they have a...

We I say I’ve literally had the absolute worst service here is a understatement. The place is nice and clean but the service is horrible! Elderly couples walked about because you are only allowed to order at the kiosk and they where so confused and no employee offered to help after couple asked. One employee said she didn’t know how to work it and manager said she couldn’t help I offered to help and they where so upset they just walked out. Multiple people came in with wrong orders or missing orders. I ordered at kiosk and opted to pay at the counter because I had rewards I waited over 15 mins to get attended while the two employees both laughed and mocked the elderly couple. No one had gloves on nor did they wash there hands I’m absolutely disappointed just because you work at McDonalds does that mean that you have to be a statistic to what people think of McDonalds employees. Treat others with respect and dignity should be the top pillars for...