Subway — Restaurant in Midlothian

I ordered 6 subs from this place for an event. The manager called me and said they don't have any cold cuts. I asked him what that meant. He said they just needed to get them ready and it would be about 10 minutes. I said that was fine, I didn't need them for a few more hours. I got a text from doordash saying someone picked up my order and would be here at 3:36. I waited till about 4:10 and got another text saying my order was cancelled. I called the driver and he told me when he went to pick up the order it wasn't ready so he waited, but he needed to pass the order to another person since he had other orders. I called subway and spoke with the manager again telling him my conversation with door dash and he didn't know what to tell me. I asked if they had a pick up system, he said no. Then he literally said he couldn't help me because someone picked up the food already. When I called doordash corporate they said the order was never picked up because it was never ready. Called subway again and asked them if someone came. They said yes but when I said I was mad about the whole situation he refunded my money without more argument. This tells me that doordash was correct and my order never was made and the 1st call from subway shows they just never wanted to make the sandwiches in the 1st place. I called Jimmy Johns and they accomodated me and made the same sandwiches for $20 less. They will never get my...

I went to subway today after school and while I was being attended I asked for Monterey cheese and the young female worker said she didn’t have the type of cheese I wanted so then I asked okay what type do you guys have? And she responded with “ the ones that are infront of your face.” She didn’t need to be rude about it and could’ve been nice but she wasn’t. I don’t know if she was having a bad day but that isn’t and shouldn’t be how you respond to your customers for asking a simple question, it was js overall ugly of her. Not to mention this isn’t the only thing that has occurred to me in the past year, other staff at subway have been mean if not meaner and very disrespectful. I have gotten my order switched and when the other person who had my sandwich said it wasn’t his sandwich he had but into my sandwich so had to redo my whole sandwich. Im just saying this because they seem like they don’t know what they are doing as a team and are rude for no...

This is my absolute favorite subway! I was reading previous reviews and boy some people have nothing better to do than be miserable in their own lives and publicly complain about their ‘experience’ lol has nobody ever heard of a ‘no call no show’ ? Do yall really think the manager would schedule an employee alone at the busiest times? Have yall heard of inventory and ordering deliveries for the store and maybe the ‘employee’ on their phone was actually doing something for the store? People are wild, but this store is amazing! The employees bust their butts and are always friendly. Sometimes they get really busy and are focused on the orders in front of them, so all I have to say is just be patient and kind to others. You never know what people are...