Novella's Pizza Milford — Restaurant in Milford Charter Township

I used to come here all of the time. Not sure what has happened. Prices have SKYROCKETED. Which I understand with the economy we live in, but if I’m paying that price I’m expecting quality service. I sat down and the music was very very loud, I could barely hear the person sitting directly across from me. I ordered the same drink I’ve gotten for years. I got it and it didn’t taste right, I debated saying anything because I didn’t know if it was even worth it. After considering I payed $8 for this drink, I decided to say something. Toni was our server, I had told her that it just didn’t taste right. I wasn’t by any means rude or had an attitude, but regardless I was met with a really nasty look on her face with a “well what do you want me to do about it”. She asked me if I wanted it remade, I told her no and she told me yet again “okay so what do you want me to do about it”. Pizza was okay, nothing like I remembered it to be. Especially considering I payed $23 for it (a 6 piece). I then decided to order a skillet cookie ($12). It came out as thin as my pizza crust, which was not her fault but still disappointing. For a 6 piece pizza, garlic knots, two foundations drinks, and a nearly nonexistent skillet cookie I payed $59. Not what I was expecting whatsoever, I will not...

1 star is generous, made reservations for the valentines event, for kids to make their own pizza. We got there on time and found out the restaurant double booked reservations. They wanted to seat us with little kids on high bar stool table. The hostess went to talk to a manager and I told him we can't put little kids at a high bar stool table and he said we will have to wait and I said this is really unorganized and he told me we were welcome to leave. So we finally get a table and the lady behind us said they were there for 20 mins and still haven't seen a waitress. The grandma and mom with the 2 kids infront of us were angry because the 2 pizzas the kids put together they have been waiting for over an hour for someone to come and get them to put in the oven. After moving tables to try and make it work. We ended up leaving everyone looked miserable, the manager was rude, and we had kids with us and didn't feel like waiting 2 hours for a waitress and food. This was all of our first experiences there and needless to say...

Food has been consistently good, going back to the original New Hudson opening. Unfortunately the attention to detail isn’t great anymore - regularly missing toppings (eg., arugula, balsamic, etc) on pizzas, or basic requests (no goat cheese) forgotten. $13.99 for an entree house salad that is about the size of a side is also asking too much. Good food but find ourselves skipping it more lately.

Updating to 3 stars due to a decline in quality - and quality control.

It seems like there is a consistent lack of attention to detail, and often missing or wrong ingredients. Several menu items have changed over the years , and have gone less “homemade”/fresh and more frozen fried/ off tasting greasy. That, and the lack of quality control have driven me to lower my review.

Second update, lowering to 2 stars. The food is still generally good but the quality control continues to be an issue. At this point it is most of the time that a (paid) topping is left off or...