Chick-fil-A — Restaurant in Millbrae

This rating is based on a fast food location, NOT vs a gourmet restaurant. 5 stars absolutely fit for this location. We had a team of 6 come in for a large order. The cashier/ order taker was attentive and got all our order. We found a table to fit our group and before we even started digging into the bags of food, a service person came by to ask if we missed anything.

We started looking into our order and surprise we did miss a deluxe chicken sandwich and we wanted more sauces too. The server went back to the counter and within two minutes got all the stuff that we were missing.

When we were eating our food, they checked on us a couple more times before we were finished.If we needed anything additional. Their service is better than some restaurant service table treatment...

They refuse to make online orders unless you are present and check in with them. Then you still have to wait the regular time as if you had ordered from the line.

I overheard people complaining about this when they first opened but thought they would have fixed it by now. I ordered ahead and marked Im Here 10 minutes before just to ensure I could grab and go. They didnt even begin to make it until I asked for it even though no one else was there. I missed my train waiting for them and it cost me an extra $20 in ride share.

I just wanted a jeezus chicken biscuit without...

I ordered coffee with my set meal, but it wasn't available when my order was brought out. While I was wondering what was going on, a manager-like person came over and apologized, saying, "Sorry, our coffee machine is broken, so there's a delay. Would you like some snacks in the meantime?" Soon after, they brought my coffee. I really appreciate their hospitality. It's a new, clean store that makes me want to come back...