The Manufactory Food Hall — Restaurant in Millbrae

Worst interaction I've had in San Francisco after years of being here. My parents just arrived from a 30h flight, they don't speak English. I saw them down in a table to watch my stuff and went to buy myself a coffee while my partner got in line to buy them food and drinks. My coffee was ready in a couple of minutes, and when I come back, my parents are being screamed at by a bartender telling them they can't sit there because they didn't spend enough money. They were both really confused, I intervened and asked what was happening, to hear from the bartender "you cannot just buy a coffee and sit here, you need to spend more money than that". I explained to him we were in line to get food, and I didn't understand why he was being so rude. He said "if you buy enough food you can stay". The look in my parents faces was so sad, not understanding why this stranger was being rude to them, that I immediately asked my partner to leave the line. We went to Gotts down the hallway. Nobody can treat my parents like that, this bartender should be fired and whoever is the manager of this place should be fired, too. This is not how you treat human beings at...

Failed on all categories:

1. Service was bad. They have the setup where there's a barcode on the table you scan and then order online. So far so good. The next step is then that a few minutes later the bartender (in fact only server I saw) starts shouting in your direction, asking you your order, as they don't know the table for the orders.
2. both the drink and food I ordered were pricey and bad. For food, I didn't set a high bar, I ordered chips and salsa. You get a big box of chips which were fine and a tiny amount of salsa to go with that, nowhere close to enough. The drink was just overpriced and plain bad, didn't finish.
3. atmosphere would have been as expected except for the ordering experience.

These all seem like management issues. Either the system they installed doesn't work or they didn't train the service workers well. Additionally having a single person run the front of the house was clearly too much...

Waited 20 minutes to get an iced mocha & blueberry muffin, first of all I don’t know why it’s so expensive ($20) ??? Then I noticed I was charged for 2 muffins when I only ordered 1. I told the lady at the counter & she kept saying “are u sure” I said yes I’ve been standing here for 2 seconds only after I’ve purchased. Then the coffee came but it was hot and I reminded her that I wanted it iced, that’s where the eye rolling and the huffing came in. Also they advertise this coffee being “Peet’s” but I highly doubt it because I’ve worked there for years and this coffee tastes like trash not even close to actual Peet’s coffee/ espresso. Be careful and save your money on a different airport cafe/ restaurant. Sadly I grew up in SF and I expect this airport to have better...