Cake Shop Cafe — Restaurant in Millbury

We found this place by accident since we were in Millbury and wanted dessert and coffee. We got a maple pecan iced coffee(which is a shot and to tell you the truth, not sweet at all I had to add sugar), a latte, red velvet cupcake, apple cider cupcake and a brownie. We were told by the employee, who was very pleasant and helpful, that we should allow for cupcakes and brownie to sit for a bit since it is in the case at a certain temperature and it is a little hard. We did so but it was still pretty hard to bite into especially the brownie. The cupcake was a little better. I have never had to in any other cake or bakery shop wait for our dessert to get soft. Even another patron in there I overheard them saying the same thing. It was all very tasty but needs to be softer or have a microwave for customers. I would have given a 5 for customer service, a 4 for overall but the place was quite dirty. In the back, there is a couch and cushioned area that was covered in crumbs as well as stains on it and the table wasn't cleaned either. We walked from table to table and finally settled on one of the benches that was somewhat decent. If you would like, they do have lots of outdoor seating and tables made of cement so probably less dirty. As the owner, I would like to let you know that the cushions inside your establishment should get a deep cleaning,...

We found Cake Shop Cafe by happenstance while searching for bakeries online. Before selecting Cake Shop Cafe, we purchased a cake tasting box that contained samples of different cakes, frostings and fillings to try. This gave us the opportunity to mix-and-match and discover flavor combinations that we liked. The cake selections we chose were: 1) vanilla cake, vanilla buttercream and whipped cream filling, and 2) coconut cake, salted caramel buttercream and whipped cream filling. The process to order our wedding cake was very easy, and we were able to work with Trish to customize our cake to be exactly what we wanted in our budget! We decided on a two-tiered cake, a half sheet and full sheet for our guests. We decided on some swirls to decorate the cake, and to fit with our wedding colors, we also wanted to add our silk flowers onto the cake. Trish was happy to add the flowers for us! On the day of the wedding, Cake Shop Cafe delivered the cake to our venue, and it was absolutely stunning and delicious! We couldn’t be happier with choosing Cake Shop Cafe for our...

Let me start off by saying I never take the time to leave reviews…but this experience was so bad I feel obligated to say something so no one else makes the same mistake we did.

We needed to bring dessert to a party, so we decided to stop here to buy some cupcakes. The cupcakes themselves looked beautiful - we got a vanilla, chocolate confetti, watermelon, lemon, salted caramel and almond. Unfortunately, these were the most bland, crumbly, dry cupcakes I’ve ever had in my life. They tasted like straight up cardboard. Even gas station cupcakes are better tasting than these were. I have never seen so many people take one bite of a cupcake and then throw the rest away. I was actually extremely embarrassed to have served these.

After reading reviews and the shop’s replies to the reviews, I can assure you these cupcakes were sitting out for at least 2-3 hours at room temperature before serving them - so please don’t copy and paste that generic response to my review blaming me and saying they were only bad because they weren’t at room temperature…they most...