Subway Restaurants — Restaurant in Milpitas

Is there a zero star option? This place is the epitome of horrible customer service. I came here during my lunch break with a coupon that Subway bombards my mail with all the time. I had to wait more than 15 minutes before being served and there was only ONE customer in front of me. I figured, oh well, I'll have to work on that sandwich fast because half of my break is gone. Finally, when my sandwich was done and ready, I hand the woman behind the counter the coupon, only to hear that it expired a couple of weeks ago. I said that expired coupons were never an issue for any other Subway that I've visited across the nation, but she insisted that she can't honor the coupon. I finally asked her if that sandwich she's made me is going to trash then, and she just said : 'Yes, sorry'?!? Really?!? You would rather lose a customer forever and throw food in trash than honor a stupid coupon that saves the customer a few dollars?!? What a joke of an establishment... This place should not only be shut down, but the franchise owner should be forbidden from doing any kind of business...

My review is based on the last 10 or so visits to this location to be fair. I frequent this place solely because it’s close to my home. The owner and some workers will definitely let you know how unhappy they are when you use a coupon. The bigger issue is that they put so little veges (I assume to compensate for accepting a coupon?) that make Subway sandwiches taste like piece of crap. When you ask for anything extra, like banana peppers, the owner will tell you (and her line never changes) “well I won’t be able to close the sandwich with all the extras.” It’s just damn banana peppers, LOL (this happens whether you pay a full price or use a coupon). Also, the app stated the order was ready at the promised time but I ended up waiting for another 10 minutes as the owner was taking extremely loud in Spanish with other Hispanic customers instead of being attentive to the order she was working on. As a first generation immigrant myself and having been a restaurant owner, the aforementioned behaviors are extremely unprofessional and not...

Horrible place if you want to get a quick meal. Had a bad experience the two times we tried this place. First time, service was incredibly slow. It took 15 minutes to complete 4 subs and a soup. The soup wasn’t available, so they made us wait for 5 minutes while they made it “fresh”. Turns out the soup was reheated and stale. Tried this a second time and we waited in line behind two people for almost 15 minutes. It took them 15 minutes to make 2 subs and a soup! When it was our turn, we were offered “fresh” soup and we bought the bait again! The soup and one of the breads turned out to be stale. To top it all, their toaster didn’t work, there were no avocados, we had to repeat our order more than twice and they were always short of one or more dressing options. Will avoid this...