MOD Pizza — Restaurant in Milton

This is by far the worst experience I've had at a MOD and competes with some of my worst experiences in a restaurant. I placed an order at 4:30 pm today online and drove over to the restaurant. I was expecting to wait MAX 20 minutes, despite the estimated time being a 12 minute wait. While I was waiting, I watched the team throw out 3 uncooked pizzas and 2 cooked pizzas while rolling their eyes or huffing around, team members clearly annoyed with each other. Pizzas were piling up (I'm talking 10+ pizzas) on the "to be cooked" rack. I watched 1-2 pizzas come out of the oven only to sit on the counter for 15+ minutes before another pizza or two was added to the rest of the order. The team seemed overwhelmed and there was no leadership of any kind taking place. I'm shocked to know that this location just opened and there was no veteran employee or manager-type personality anywhere in sight. When employees were drowning, no one stepped in to ask how they could help. I am never one to be brought to a place of utter disbelief by the lack of customer service or organization of a business as I always assume everyone is doing their best, but today was truly baffled. After waiting about 45 minutes, I asked the people finishing the pizzas if mine were still in the rotation. I was told one of my pizzas was in the oven...so, naturally I asked where the other one was. One of the two folks gestures toward a lone pizza box that had been sitting on the counter for no less than 20 minutes. I said, "Really? That one has been sitting here for at least 20 min." He just stares at me and offers a free drink, to which I said "no thank you" as I had already paid for two drinks. I questioned a little bit further as I was truly confused how two pizzas from the same order could be cooked 20 minutes apart -- no response. No offer to remake or heat my pizza so it could be anything above room temp. I waited over an HOUR to get my two pizzas and am sure the lobby filled with other customers who would soon have a similar experience. The employees I spoke with were apologetic but had no semblance of an idea of how to make it right or how to not make me feel like an idiot for having slightly less than mediocre...

I walked into MOD Pizza expecting a fast-casual experience, and instead stumbled into a flavor vortex where time slowed and oregano spoke in riddles.

The vibe? Industrial chic with the faint aroma of garlic ambition. The lighting was just dim enough to make me question whether I was in a pizza place or being inducted into a carb-based secret society. A stranger across the room locked eyes with me while building their pizza and nodded solemnly, as if we were entering a shared rite.

I approached the pizza counter like it was a confessional. “Surprise me,” I told the staff member, and without blinking, they began layering my dough canvas with roasted corn, spicy chicken, fig glaze, and something called “Mega Crust,” which I’m convinced is made from compressed boldness and mild chaos.

The oven hissed like it was alive. When my pizza came out, it shimmered with an aura of reckless perfection. I took a bite, and for a second, I remembered every dream I’d ever abandoned in favor of practicality.

A woman at the next table whispered, “This place rearranged my priorities.” We didn’t speak again, but we...

Called at 9:40pm on Monday 5/20 to do an order for pick up. The person who answered told me they don't do orders over the phone? Uh since when? I'm assuming they didn't want to take my order because they close at 10pm. I asked to talk to the manager and she said her manger is standing right here. And when I asked to talk to them no one got on the phone. Eventually I hung up. Pretty disappointed in the customer service. Granted, yes I called 20 minutes before closing. But that's closing at 10pm correct not 9:40pm. If you they would have said something along the lines of "sorry we stop taking orders at XYZ time" I would understand. Not bluntly LIE and refuse service because of being lazy and wanting to go home. Hope the person I spoke to gets addressed about this situation. Unfortunately, we order here very often and so does a lot of my family. If you don't want our business /tips I guess we will take...