I try to support local businesses whenever I can so giving 2 stars isn't an easy thing to do. But, in this case, it's all I can give them. I've been coming in mid-afternoon for a couple of months and each time I hope the crew of barista's is heads up enough to create an ambiance of a young, urban cafe. That includes the sound level of whatever choice of music they prefer. Sadly, they do not. Excessive loud music is perfect when the cafe is closed and the crew is cleaning and closing up. It is not good when customers, who are paying to enjoy a coffee or tea drink while talking with their friends find themselves shouting back and forth. That's fine if you're in a club, drinking & dancing. It's not good for a cafe. If the goal of the owner/management is to move customers in and out quickly, then they are doing an excellent job. If the goal of the owner/management is to create a loyal customer base while expanding that base with excellent reviews and recommendations, that most likely wont happen. I truly hope the owner/management reads and responds to this review and at the very least, reminds their crew that customers do come first when you're working at a customer service job. Just to offer a little background on this reviewer, my son has been in the entertainment business for more than 30 years, performing at venues all over the world. I have been to more concerts and clubs than I care to mention so I do understand the difference between loud music and excessively loud music...when and where it's appropriate and when and where it is not. A cafe serving coffee, tea and pizza is not the environment for the latter.