Chipotle Mexican Grill — Restaurant in Milwaukee

Poor experience in terms of customer service. They did all of the following:

1. Left out the second bag of chips when we ordered two
2. Gave half of the quantity of meat, especially for the one that was a a double-order of meat
3. After noticing how subpar nature of the order, we drove back to the store in-person in hopes of their interest in fixing the problem only to receive a confused reaction from the manager/shift-lead person. When mistakes happen, good customer service demands that you should try to fix the problem to redeem the mistake in any way you can within reason. They weren't busy when we got there, so they definitely had time to handle the situation better than they did.

I straightforwardly, but not rudely stated to the manager that as a customer that has worked in several customer service positions before and with me having management experience, I wanted to notify them of the poor experience from us as customers and not allow them to believe the myth of everything being good. I have my doubts that this online review will fix anything, but if quality customer service is a high-priority value in this establishment then I'd recommend the whole staff learn from this experience. Get your orders right the first time, and if a customer politely states their dissatisfaction then maybe try "Dang! I am sorry we let that one slip. Let us remake that order for you right now and we will hook you up with a recovery meal for a next visit on us. We got you!" Problem solved. It ain't that...

Not typically me, but this was ridiculously unprofessional. My daughter goes in for an interview, gets welcomed to the team and asked to come in within two days. She shows up, the “hiring manager” never came around, as she’s asking other members of staff for help, they “reach out” to him with now success obviously as they let her sit and wait with no update. Meanwhile everyone is doing their routine and employees sitting and eating, finally someone said they’d reach out to her. She calls in next day not to be pushy but also interested in the job and no communication from them at all, just to have a young lady tell her someone else would reach out to her and hangs up on her without giving her time to state her name to whom they’d be reaching out to. What gets me is that the “manager” said to her during interview, my staff is responsible respectful and good workers but I will expect more from you I want you to be different I need you to show me responsibility and hard work,,,,where was his and his team’s responsibility & professionalism. Note: my daughter just found out her friends relative was treated very similar from this location. It’s sad to see that nowadays we are loosing good work ethic and leadership. If you don’t think someone is fit for the job as a manager you should have the skills and professionalism to tell someone that they will not be hired or fit for the job. If you don’t have the………….speak to someone directly you don’t have the qualities yourself for...

The worst restaurant in terms of customer service. If you want to see how not to treat your customers visit this location of Chipotle. So they close at 11PM but apparently the workers like to start closing everything at 9:30. No refilling of the food items that are out, no refilling of the utensils, cashier and server will chat and take their sweet time chatting with each other, cracking jokes, and making sure to make the customer realize that they are the least of their priority. Different treatment if you are a Spanish speaker, but anyone who’s a non Spanish speaker, be ready to get rushed through your order and subpar treatment. Not to mention, they’ll never even care to let you scan your rewards card, let alone remind you about it.

On multiple occasions, they are out of corn, queso, chips, or something else, and almost every time you have to remind them that there are no utensils in their utensil section. Sometimes they may refill it if they feel like it, and sometimes tough luck, we are out when they really are not, they just don’t care enough to refill it. What a pathetic management for a Chipotle location. Will never recommend this...