Einstein Bros. Bagels — Restaurant in Milwaukee

The customer service was horrible. They acted like they couldn’t wait to get me out and didn’t address my issues properly instead they just have short answered excuses and dismissed me completely. 1st about my coffee not having flavoring that I had asked for, first I was told it was by the coffee station, then when I said the vanilla flavoring was not there, they ended up saying they don’t carry vanilla flavoring (even though they make specialty coffees with vanilla shots added to them!?). Besides the incorrect coffee, they also did not give me the correct bagels for my sandwiches, and when addressed about that they said they ran out but didn’t care to ask me what other bagels I’d prefer as a substitute or if I’d like a refund. Instead they used whatever bagels were around and then failed to mention it to me until after I came back in to bring it to their attention. It’s quite unfair that I paid for the more costly bagel sandwiches intentionally because they came on the specialty bagels as advertised. Very unprofessional and uncaring especially when I was being so polite about all of it, even after coming up to the counter 2 times due to the wrong orders. I felt like I was just being irritating to them and was being brushed off, like they couldn’t get rid of me fast enough. Very disappointed and will definitely let my friends and family know to avoid this store.

Update: uh, my name...

The food always tastes good at the restaurant, and it's quick and easy to grab and go! I personally didn't have a bad experience until today. I placed a pick up order when I had left work, and understood the estimated time would be 8:55am, when I've gone around this time previous days its always fast and efficient. I got there a little early and had gone in to see if it was ready. As I was waiting they called my name, and I went up to be told they were out of Chocolate Chip Bagels, they offered one of the other bagel selections they had (which were the ones not many people like). They didn't mention if they were baking more Chocolate Chip where I could wait if I didn't mind. I was just offered a different bagel. When I decided to ask for a refund at first it wasn't clear that I had wanted a FULL refund until I told them I would like one. Which was weird they didn't understand considering 2/2 bagels were Chocolate Chip. I got my refund with $5.17 in coins. The restaurant was quite busy so I do understand them not having specific bagels in stock at that moment. A few minutes later I went on the App to see if they had indicated that more than half the bagels weren't available and there was NO indication that they were out of...

I truly hope the owner sees this review. I entered this establishment with a good feeling of getting some good food. However, upon entering, I was greeted by a young lady that clearly didn't want to work. She handed my order process to an African American man wearing a thick black winter coat. It did not meet the look of what one would expect in a controlled climate restaurant. He seemed to be in a hurry and wanted to execute my order asap(no other customers were in the building). Upon ordering I asked them to please toast my bagels. I was the only client there, so I thought nothing of it. An extra two minutes wouldn't hinder anyone's order. I paid. The young lady placed my bagels in a bag, and handed them to me. I asked her politely again if they could toast them. The black gentleman interjected and said they can't do that because they were too busy.......?????? REALLY??!!

I will not come back to this Einstein bagels. EVER. The number one reason an establishment closes its doors is because of bad or lazy employees that don't care about the customer's needs. Clearly these two clowns just made one more customer leave this...