Potawatomi Marketplace — Restaurant in Milwaukee

This establishment is pathetic at best. Food is subpar & Miss Tina, a manager, should be fired. Her customer service skills are SO terrible, it's insulting. And who wants to be insulted at a casino, right? This place needs help. So, my man & I placed an order on one of the kiosks. I ordered a simple bowl of soup that was listed as available when we ordered. After placing our order & paying, we were informed that the soup I ordered was unavailable. There was no indication of this on the kiosk, nor did any employee inform us before ordering/paying. I asked to speak to the manager since a refund wasn't an option. I was told by Miss Tina I could substitute with two pork egg rolls & a slice of cake. I received the cake, but when I was at Queen of Ramen to pick up my egg rolls, Tina came running over, denied me & then practically laughed in my face in front of numerous employees & guests. She was extremely condescending & rude. Her customer service skills suck. She has no business holding the position she has. Perhaps, she should be demoted until her customer service skills improve. I won't be back, and I will tell all of my friends, family & colleagues to avoid Potawatomi's Marketplace...

Potawatomi had a good buffet and replaced with an overpriced food court, $14 for a burger and fries. An extra charge for fountain drinks, which are complimentary on the casino floor. Your customers are gambling in your casino, please stop nickel-and-diming us. I have elected to drive the extra 40 minutes to The Temporary in Waukegan. This casino offers a strong inventory of full pay video poker and even a small lunch buffet to boot! My first mailer based upon a modest $3,000 coin-in generated $780 in monthly free slot play, two complimentary buffets, and a loss rebate of $450. For some strange reason the new Marketplace food court reminds me of management style of Jerry Krause following the Bulls...

The Burger Co. looked like it was going to be a bust because they were taking a while to fill orders. It wasn't their fault, they just got slammed all at once.

But, let me assure you, the burgers are fantastic, reminiscent of a Kopps burger. Same with the fries - hand-cut and fried in peanut oil (I believe). In fact, they come in nearly identical cone-shaped white paper.

Is this Kopps in disguise? I don't know, but the food was delicious and we'll definitely go back.

(Note: they gave us a free order of fries for the longer than usual wait time. Great, unexpected customer service for sure and I'd go back just for...