Pota-Robbery sums the place up. Please get a new CEO - Dominic Ortiz's focus is so off. This is not Vegas and he thinks it is. Know your clientele & how to keep them satisfied. Guests want to enjoy the amenities but also want to win and be entertained while gambling. Rodney- former CEO knew how to run the place and keep guests satisfied to return.

VIP perks are truly non existent. Extremely underwhelming. Minimal effort given to the dedicated guests that loose large amounts of money regularly. It's getting old. Feels like a slap in the face. Michael Whaley (VIP manager) still has not addressed all my concerns. It’s a shame you have to advocate to get what you deserve and earned. On the other hand there are people VIP Services are just giving these perks to that have not truly earned it, again very selective.

CEO wants to be like Vegas so bad but can’t get onboard on how they reward their VIP players. You would think top contributors are the individuals a casino would want to return. Instead they are marketing to individuals that are inactive or lower card tier members.

Winning is never guaranteed, however the machines take, take & take some more. Machines don’t attempt to give bonuses to keep you afloat to play - absolutely no back and forth. I have bet large dollar amounts with no bonuses or reel payouts. This place is extremely SELECTIVE on who they let win. I foresee some sort of legal action taken against this place regarding that. It’s noticeable and guests are starting to speak on it. Don’t dare take even a week break from the establishment. They will strip you of the little perks you are granted with extremely fast the following month. The system on how these things are calibrated is very backwards.

PotaRobbery WAS our 1st choice casino. Now my partner, MIL and myself (all VIP) choose to support the competitors. I may add - they treat us better at these places already. Everyone take the drive to go somewhere else. It’s sad when you no longer see other regulars at Potowatomi but see them regularly now at other casinos.

You all also need to update the electric vehicle charging stations also. Very outdated & the employees utilize & hog them from the guests. They are already limited on the convenient side. The other group closer to the bridge entrance on LV 5 are blocked off and in an inconvenient area. This is not ideal for people who stay at the hotel frequently or just gamble for hours sometimes multiple times a day, consistently throughout the week. Hotel cleaning is hit or miss. They miss a lot of important things.

BOTH roads entering the place are also terrible. Just as bad as a regular Milwaukee street. CEO wants all these updates and we can’t even drive in on a smooth surface. Again his priorities are all messed up.

To end on a positive note I would like to provide positive recognition. I do appreciate my host Derek Schilling. He is great and tries to keep us satisfied within his limited capabilities Potawatomi offers. I’d like to mention I had to fight tooth and nail to be assigned to someone like him vs the original casino host they tried to pass me off on. Your long term staff that you all more than likely also treat like crap keep us hanging on coming here. Special thanks to those individuals: VIP Staff: Derek Schilling, Ariana, Adriana Gryczka, & Patricia (Concierge). Slots Team: John Harvey, Jasmine, Brietta Holland, Jessica, Levin, Shiloh, & Carlos. VIP Cooks: Khalia, Mario, Penny, Amelia. Deongelo that runs the dining in the VIP 1833 room puts in a lot of great effort. Very personable and takes pride in his role. Anthony (Manager 2nd shift) in security is also great. Everyone mentioned goes above and beyond for us and are greatly appreciated. I hope they receive monetary recognition for this feedback especially considering this place sucks and they truly keep it afloat. I’m certain after this review I expect my poor gambling experience to continue here.