Came in to celebrate a friends birthday, ordered the 2 for $75 deal which comes with 2 Caesar salads (served as small heads of romaine that you chop yourself, quite a few pieces of mine being mushy, brown and wilted; and it was barely dressed/topped) a bone in rib-eye steak that they claimed would be big enough to feed 2 adults (it wasn’t, it was Atleast 30-45% fat and was barely even salted, let alone seasoned or buttered), 2 medium sized DRY overcooked shrimp each and 2 stalks of asparagus each and a lunchroom scoop-full of mashed potatoes per person. A slice of grasshopper pie to share for dessert. I also ordered a slice of chocolate cake for an additional $10 for my friends birthday because he doesn’t like mint & the dessert option wasn’t flexible. No problem. However, the steak felt like it was almost all fat, like THICK white inedible fat. It made the dinner hard to enjoy. That whole top and whole bottom slice were fat. About 2 fully edible slices out of the whole steak to share between two people. The steak was more-so medium rare than medium as I had requested. And the sides were lukewarm upon arrival. The free bread and the butter with black salt was absolutely delicious, our favorite part of the meal actually which is telling in itself. The wine tasted quite good as well, we opted for the sparkling white moscato. But I had to refill our own glasses the entire duration of the meal, even my date asked “isn’t the waitress supposed to do that?” If I’d waited for that to happen we wouldn’t have had but a glass each the entire meal, out of an entire bottle we paid for… um, no. I’ll pour my own drink, not a problem. Safe to say we left hungry,by the end of the meal, the plate next to me that was full of tough fat I’d attempted to cut off of the steak was bigger than the pieces I’d actually been able to consume. I would’ve complained about the steak as soon as it came out but it wasn’t brought out by our server and by the time she’d circled back to us, my friend had eaten a few pieces and I didn’t want to get any push back trying to send it back, because of that. I also had a super tough chewy piece of steak (fat) in my mouth so all I could mutter was “we’re ok,” when she quickly did check on us before rushing back off. She however wasn’t rude, in my opinion, she was actually quite friendly and personable during our brief encounters. So please don’t blame her for my poor review. However it’s safe to say I wasted $100 on dinner & I felt so bad because again, it was to celebrate my friends birthday. Id heard good things about this steakhouse and expected a much more pleasureable upscale dining experience. The atmosphere was decent, the re-decoration is okay, I think the entrance and wine archway is the highlight of the ambience of the space. The random deer taxidermist was off putting for me but that’s simply personal preference. The rest of the blue decor in the space was nice and produced a calming mood, I do wish there was louder music (I could hardly hear what was playing) or some sort of entertainment for the restaurant. I think a live jazz band would benefit the space. That would really take it up a notch. I tried to take a cute picture of the meal, as I like to post food photography but this meal didn’t even look appetizing sadly. If you zoom in on the steak you can see how almost every slice has a thick white piece of fat attached to it. I understand ribeyes are a fatty cut, I eat at steakhouses often… this was just a poor quality steak cut chosen (if I had to guess) solely based on the fact that it’s a special promotional price so they don’t care to impress “these type” of customers. Which is really disappointing. We were hotel guests, we spent lots of money on property throughout the duration of our stay, and simply just because we chose to take advantage of a special (that you promote) doesn’t mean we deserve a low quality meal because the special is considered “low” priced for the establishment. (I still paid $100+) Overall,...
Read moreWe visited for a special birthday celebration. The ambiance is great if you don't look too closely. While it looks like a decent restaurant at first glance, the place is actually pretty dirty. The women's bathroom was absolutely disgusting. One stall couldn't be used because someone got sick all over it. The floor was so sticky that I had to wash my shoes.
Our waiter was dismissive and had no personality. He walked away twice in the middle of someone speaking.
We ordered: 3 steaks, salmon, 5 sides and 4 appetizers. When the food came, it was shocking how bad the presentation was. The oysters were mushy. One steak was $114 and it had no steak characteristics....no char, fat not even tender.
This was all before the actual problem. One of us ordered the 6oz filet with mushrooms on the side. She found a bug in her mushrooms. We took a photo and told the waiter. He took it in the back and came back out with the SAME plate saying he removed it.
Two more managers came over separately to convince us it wasn't a bug. We weren't even complaining about it. We just asked them to take it away and off the bill. Still they came over to argue the fact that it wasn't a bug...however it had legs.
They offered a credit in reward play for the steak. We accepted and paid our OVER $500 bill. When we got to the casino floor...no rewards play. After going back to the restaurant they then said oh, that will take 24 hours.
I got a call from someone the next day saying she would really like to talk about my experience. I was at work and asked if I could call back thr following day. That was a week ago. I've called 3x and have gotten no response.
What a disappointment. This place could have been great but there's nothing positive I'd say about it and I I'll...
Read moreWe went to dream dance last night. Multiple issues and quite honestly the worst high end steak house experience I have ever had. I frequent a steak house downtown called Carnevor where the steaks are in the $65-120 range and are excellent cuts and prepared perfect every time. So when I saw a bone in ribeye with a $95 price tag on it I expect an excellent cut of meat and a well prepared steak. It was anything but that. I can honestly say I have had a better ribeye at Texas Roadhouse. My steak was prepared more medium than medium rare and when brought to the attention of the waiter he looked at my steak with the lamp from the center of the table and said “nope that’s how our medium rare is prepared.” Then he looked over at my girlfriend’s Filet which was cooked still on the medium side but more medium rare than mine was and agreed hers was cooked wrong. When asked to remake her steak he said it would be 10 minutes. We waited 35 minutes for the steak to come back out. I was pretty much forced to eat my overcooked steak with no bill adjustment or anything of that nature. We spent 2.5 hrs at this restaurant! I have never seen such slow service at a “fine dining steakhouse”. The only thing I had at the restaurant that was worth the price was the Rockefeller oyster's. To say the least I was extremely disappointed and the price is definitely not justified. I will be going to Texas Roadhouse before ever going to this steak house again. Just all around horrible experience...
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