Bruegger's Bagels — Restaurant in Minneapolis

I don’t know why this location thinks they are going to reinvent the wheel on how a Brueggers works.

The computer system they have where you have to place your order at the register, and then the food is made based on the computer, is way less efficient than a normal brueggers, where a person takes your order, makes your food, and hands it to you. Then you pay for it.

The other thing.. they took out all the seats here for some reason?

When I was a kid this was the best ran brueggers I’d ever been too, and such a cool vibe with the old firehouse.

It’s really gone to hell under new ownership. Too bad.

Oh, and lately they haven’t been opening til 7:30? Come on.

Also, you can’t even tell where the line starts at this place when it gets long. And it’s long every single time I come here.

I’m still waiting in line as I edit this review. The 7 people behind the counter have served 3 orders...

This place is pretty dirty, overstaffed yet completely incompetent and a couple very rude staff. How do you run out of bagels on a Saturday morning at a chain bagel shop. How are you overstaffed yet there is zero competency or communication happening between the 6 people behind the counter. It’s puzzling, albeit not surprising here. I’m told they are out of plain bagels. So I order another kind. Then they are out of those but have the original ones I tried to order 2 minutes earlier. I guess this is normal here and we should say “ok! no problem. you guys are great!” The MN way. No thanks. I’ve tried this spot several times and have issues every visit. Unfortunately there are no other bagels in the city that come even a bit close...

I've stopped by a couple of times over the past few weeks at around opening time, 6am on weekdays, to pick up bagels to bring for my coworkers. I'm consistently unimpressed with the selection of bagels that they have ready to go. In comparison, if I drive 3 minutes further south on Nicollet to the St. Paul Bagelry on 54th, they have dozens of bagels of over a dozen varieties to pick from ready to go by 6am. I recommend the Bagelry over this location of Bruegger's.

Regarding customer service, the few times I've been here I've been impressed with the gentleman who took care of my order and rang me up; he's very friendly and hospitable.

Unfortunately, the bagel selection is why I won't be returning and will instead bring my...