TL;DR - Decent burger but the "pour your own beer" feature is overrated. It's a neat experience once, but you're paying full-service prices for a no-service experience. If you aren't good at pouring beer from tap, (and beer is what you're wanting), then this is not your place. There are dozens of full-service places with better food and larger selections of beer for similar or cheaper prices.

Food: Burger was... fine. It tasted good but the patty was overdone and the pretzel bun I got with the Pub Burger was nothing special; reminded me of the generic Pretzel Buns you can get at any grocery store. Really the stand out here was the garlic pepper fries as they were the best part of the meal, and I appreciated that there were multiple side options without an up-charge.

Service: There isn't any, really. You walk in, you get a drink card from the one person managing the floor and you go up to a kiosk and order your food from there and someone brings it out to you eventually. On the plus side, the food arrived pretty quickly (though it was dead on prime lunch time on a Saturday) and I didn't actually have to make the food myself so... win I guess.

Experience overall: Here's the thing, nothing about my experience "went wrong", and that's the problem. Tap Society has a really interesting concept that just isn't executed very well. "Pour your own beer" sounds really neat until you see how expensive it is; even their "happy hour" prices are at least as expensive of going to a full service bar! To make matters worse, if you aren't an experienced barkeep or really comfortable working a standard bar tap (and I image there are many who visit here that don't fall into either category), chances are you're going to get beer with a lot of head that goes to waste. Even if everything goes well, there's still going to be wasted product that you pay for by the ounce, which doesn't happy at a regular bar.

And this is where the "pour it yourself" concept really comes apart: your average person probably doesn't like watching their bill go up as their beer goes down the drain. Tap Society could at least OFFER assistance in pouring beer but that would mean a higher labor cost. At a normal bar, the cost of the drink takes into consideration labor, the cost of product, and the cost of LOST product, because not every beer is going to be poured perfectly. So when Tap Society charges the same price (when it's on sale at that), but you get less product and you have to pour it yourself, then it's just an expensive gimmick.

Tap Society, even if everything goes perfect, offers nothing of substance to the experience of going out to eat and getting a drink. The food is fine but literally every other part of experience is worse than a full-service bar or restaurant once you get past the novelty of pouring your own beer.