Jimmy John's — Restaurant in Minnetonka

I recently had a disappointing experience at Jimmy John's. Despite clearly indicating that I did not want onions on my sandwich when placing my order, the sandwich arrived with onions anyway. Luckily, I don't have an allergy to onions, but this could have been a problem with someone who did have an allergy. But I was still disappointed that my order wasn't read correctly.

This is not the first time I've had issues with this particular Jimmy John's location. In fact, each time I have visited, my sandwiches have been missing items or has been made incorrectly. It's frustrating that the staff can't seem to get it right, despite my repeated attempts to provide clear instructions.

Overall, I was disappointed with the service and quality of my experience at this Jimmy John's location. I hope they can improve their attention to detail in the future, as I'm hesitant to return given my consistently negative...

I’ve had good and bad experiences at this establishment. There have been experienced where I’d give this location 5 starts, and experienced where I’d give it 1 star. Let me start with the good stuff. The sandwiches are always made fresh in front of you, and you can clearly see the quality of all ingredients. Ordering from there is always a guarantee of eating good quality food. Now for the negative stuff. They forget parts of your order! Once a coworker ordered sandwiches through the app for my coworkers and I, and she never received her sandwich! I had to Karen the store manager in order to get my friend in-store credit which is totally wrong. She should’ve been compensated greatly for that mistake. One of my friends had to go hungry. Over all, it’s good if you are in person watching them make and count your sandwiches, but risky if you order online. Count your items before...

Regretting we gave Mtka a chance today instead of Chan (our usual spot). Ordered via the app. The chicken in the Thai wraps was dry, the two associates seemed apathetic or unconcerned about bring there (the girl was on her phone at a front table and only bothered to start being assertive when I made it to the register, and neither barely said a peep and were very softspoken), and I had to bag the five sandwiches myself (I asked for a bag when noticing the sandwiches were just left on the counter, and she didn't even offer to do it for me). Clearly not eager for business at this location, so I am going to accommodate that sentiment by never returning. Only Chanhassen for us...