Planet Fitness — Local services in Minnetonka

I'm usually not the one that would give a bad review until I believe something has to be fixed. I signup for Planet fitness and it was/still a hell to cancel my membership. 1st. No way to cancel online or on the app. 2nd submitted a request online and for 7days plus no response and still no response. 3rd. Called my location and was told it was canceled. 4th. 1 week later after cancelation I was still charged. 5th. Called the store and the store agent told me "I cannot help you and we have no one here that can help you at this moment" Referred me to "annoying corporate" and was told to call my location. 6th. Called him back and was given all kinds of misinformation like "You can to come in to the location to cancel as we need to make sure is you then "oh I can get my boss in "quote" to cancel but I cannot do anything" - While laughing at me. Why should I have to come in and sign off membership when everything was done online? Why did someone tell me they can help me and not finish the process they started. I know your store is focus on helping members in store, if they will talk to people over the phone, they need all the information and need to be professional.

By the way, I canceled my membership because they changed their hours without noticed. You should send email when you change your hour. I only signed up because it was 24 hours and now it less than that

And yes, I'm yet to be helped. This review stays up until I...

I really enjoyed my time at this location until a couple of weeks ago when I pulled up at 0230 to a locked door and a sign detailing a change in hours due to inconsistent overnight staffing availability--which blows my mind that for such a sizable and nice facility in a decently populated area there's nobody who can occupy the desk overnight, but I digress.

The reason I have stuck with PF over the years is I travel a lot for work and my shift schedule changes on the regular. PF is pretty much everywhere and mostly every location I have visited offers 24/7 access. That's the value I get from my membership.

I understand there are likely issues going on behind the scenes that cannot be addressed publicly. But that doesn't alter the fact that I have to travel between two different gym locations now during the week as neither is 24/7...but more like 24/3 or 24/4. Anyway, I know it's no major loss to whomever might be reading this. I just hope that you get back to normal hours of operation soon. I worked hard this summer coming off the bench from a previous fight with cancer. Not ready to give that up. Neither of the locations between which I'm currently bouncing offers quite the same experience, but for now I must make do.

Happy Holidays to all. Be...

I like this gym. It’s clean, usually there’s about 12 people in the whole place when I go (from 6-9). I take showers here and they’ve never been dirty. One of my concerns while working out here are the employees. When me and my stepmom took a tour of the place, he continually encouraged us to take our masks off- I just wish he said nothing, it’s really none of his business if we choose to wear a mask. It seems whenever I have a concern it is brushed off. The other day, the women’s locker room was practically pitch black. The locker room part was dimly lit, but the shower area was dangerously dark (sometimes there are puddles on the ground to be careful of). He brushed me off, saying that they where automatic. When another lady walked in to the locker room, she also remarked how dark it was. It also did not switch on with either of our motions. When I went back 30 minutes later it was still dark. It is a nice gym - I will continue to go here, I just wish the employees where more understanding...