KFC — Restaurant in Minot

This is an old favorite of mine and the staff is usually always nice and friendly even though it can be pretty busy and hectic. It had been well over a year, maybe two since I'd eaten at the Minot Southeast KFC. I wasn't aware they'd reopened their dining room. I stopped in for a late lunch when I noticed people sitting inside. It was about 3:30pm. The remodel of the dining room looks great and much cleaner. The food tasted good and fresh. I had the two-piece snack and love that I can substitute their coleslaw instead of the mashed w/gravy that I don't care for. I was disappointed that their oven was broken, and since they were using a large toaster oven in its place, I was informed there was a 50-minute wait for biscuits. So they gave me a packaged chocolate chip cookie in place of a biscuit?! I really like the taste of KFC's chicken both original recipe (the leg), and extra crispy (the thigh), that's how I order it, but I had forgotten how tiny their chicken pieces are! So for almost $7, I...

Food is absolutely amazing and well deserves 5 stars across the board! But the service is absolutely awful. At least I hadn't thought so until today. The place opens at 11AM, so my husband and I had went over to pick up lunch. We waited, and as soon as it hit 11:10, there were around 15 other people waiting outside along with us. As we all patiently waited for the retaurant to open, you would assume someone would have had came out and kindly explained why they hadn't opened yet... But that wasn't the case. We watched each car drive away one by one... And we ended up being the last to wait. We went up to the locked door and waved at the 2 cashiers inside and they waved back but had stayed put at their stations as they stared at us through the glass locked door. I am just blown away by the...

I ordered chicken for our 4th July dinner and chose "ASAP" on the mobile app. As soon as I arrived at the store, however, there were signs saying they had closed at 4pm that day. I tried calling, and no one answered the phone. I ended up going somewhere else for our dinner chicken that night, but reached out to them on Monday. The manager was very apologetic and respectful, giving me the choice to pick up my order (since I had already paid for it) or they would give me the phone number for Grub Hub to arrange for a refund. He assured me they would work with Grub Hub (which administers their mobile app) to notify customers when early store closures happen during holidays. I'm grateful I was treated with courtesy, even though the mistake was very...