McDonald's — Restaurant in Minot

Audited Verified Review (AVR)

Business Overview Business Name: McDonald’s  Address: 101 31st Ave SW, Minot, ND 58701  Phone: (701) 839-4123  Website: mcdonalds.com  Type: Quick-Service Restaurant (Franchise)  NAICS Code: 722513 – Limited-Service Restaurants 

Brief History McDonald’s, founded in 1955 by Ray Kroc, has grown into one of the world’s largest and most recognizable fast-food chains. The Minot, ND location at 101 31st Ave SW is part of this global network, serving the local community with the brand’s signature offerings. This establishment is one of several McDonald’s outlets in Minot, contributing to the city’s dining landscape. 

Services Provided Dining Options: Dine-in, Drive-Thru, Curbside Pickup  Delivery Services: Available through DoorDash, Uber Eats, Grubhub, and Postmates  Mobile Ordering: Accessible via the McDonald’s app with Mobile Order & Pay functionality  Menu Highlights: Burgers, Chicken Sandwiches, McNuggets, Salads, Breakfast Items, McCafé Beverages, Desserts, and Happy Meals Amenities: Free Wi-Fi, Contactless Payment Options 

Operational Details Hours of Operation: Monday: 5:00 AM – 12:00 AM  Tuesday: 5:00 AM – 4:00 AM Wednesday – Saturday: Open 24 Hours  Sunday: Closes at 12:00 AM Estimated Number of Employees: Approximately 30–50 staff members, including management, kitchen crew, and front-line service personnel

Economic Impact

As a franchise, this McDonald’s location contributes to the local economy through employment opportunities, local sourcing of certain supplies, and tax revenues. Its presence supports ancillary businesses and services in the area, including delivery services and maintenance providers.

Compliance Status Health and Safety: Regularly inspected by local health authorities to ensure compliance with food safety standards. Labor Laws: Adheres to federal and state labor regulations, including minimum wage requirements and employee rights. Franchise Standards: Operates under McDonald’s corporate guidelines, ensuring consistency in service, quality, and operational procedures.

Audit Considerations Financial Performance: As a franchise, financial details are typically reported to McDonald’s Corporation and may be subject to internal audits to ensure accurate royalty payments and adherence to financial protocols.

Operational Efficiency: Utilizes McDonald’s standardized systems for inventory management, staffing, and customer service to maintain efficiency and profitability.

Customer Satisfaction: Monitored through feedback mechanisms, including surveys and reviews, to identify areas for improvement and ensure high service standards.

Additional Notes

This McDonald’s location is part of a network of outlets serving the Minot area, including sites at 1400 24th Ave SW and 711 S Broadway. Collectively, these establishments play a significant role in the region’s food service industry, offering convenient dining options to residents and...

This is the second time I have had this kind of experience. I feel horrible for the 2 people who were trying to make my order right. The 1 who noticed I had been there for a while tried to find my order only to find that, for some reason, it had been kicked out of the system. She took my receipt and had to ask for each item repeatedly. Even after that some of the items got taken by other people grabbing for the orders they were working on. With all of that, we ended up missing some of our items still. The second person who helped us had been doing the same thing for other customers the whole time that the first one was working on our order. He got me my drink but told me that it would probably be a very long time before he would be able to get my fries because he was told that the drive through took priority. They were going to continue to push him away from the fries until the drive through was clear. Between the app glitch and then the horrible way the system at this particular restaurant is set up these two spent the entire time I was there (1.5 hours) running from one food item to the next and apologizing for something that wasn't even in their control. It would have been one thing if the drive through was backed up, but it wasn't. No one should have to deal with customers who are being told that they can't get the food they paid for and also they can't get...

Subpar food (on McDonald's level), 0 service and terrible atmosphere.

When we pulled up to the drive through, it sounded as though the person talking to us couldn't open their mouth and was talking in another room. We just kind of said stuff until the order looked good enough on the visible screen (so grateful for those screens!). We pulled up to the person to pay - who was quite friendly and enjoyable. Then on to our 3rd interaction where we were given a cup dripping in soda (no one wants that in their car). We asked for napkins to wipe it off, but the person had already completely left the area and my husband was holding the cup outside the window with one hand and trying to wave/knock/anything to get help with his other hand. That's ridiculous - no one should be handed a cup dripping with soda. We finally got the napkins, and went to our 4th stop where eventually someone opened the window, shoved a bag through and left. No words, no waiting to be sure we're happy - nothing. I won't...