KFC — Restaurant in Mint Hill

Me and my friends came in here Sunday evening with two separate orders. I had asked for mash potatoes with no gravey and my friend had asked for a burrito with no cheese. He is lactose intolerant and gets very sick when he eats dairy of any kind. The cashier was very friendly and read the order back to us correctly, but the order itself was wrong. They gave me gravey when I asked for none and they gave my friend a 3-cheese blend burrito. When we asked them for a different burrito with no cheese, an employee in the back told us that she did not put cheese in our burrito. She argued with us that what we were looking at was rice. There was rice AND cheese. We had to prove to her that it was cheese for her to make us a new one. What's worse, the burrito they gave to us after still had cheese. We gave up on even trying to correct the other order.

Long story short, we were treated very rudely and did not get a refund for our...

Continually messes up my order. This time I ordered a crunchy taco add onions and a small potato wedges. What did I get ? Great potato wedges (were fresh and tasty) and a taco on a soft shell not crunchy and no onions not completely wrapped dropped in my bag and lettuce spilled in my bag. Yeah nothing better than going to grab your taco and sticking your hand into the bag only to put your hand inside all the taco toppings, seasoned taco meat under your fingernails...Thanks KFC/Taco Bell! Last time before that , I ordered 8 pc Original Meal. Those biscuits were hard as rocks!!!! Wait time was over 20 minutes. Cashier took order, then walked around restaurant lobby, walked in back talked to his friend, finally drive thru worker yelled for him to fix our food. Y'all don't understand KFC/ Taco Bell is my favorite fast-food restaurant but not a fan of this location. Will be going elsewhere...

This place just never gets it right. It's a shame cuz I end up having to drive an extra 3 miles to go to one with decent service. Every time I come here, whether it's drive thru or u order inside.... YOU WILL WAIT 20MIN. FOR YOUR FOOD. And it still won't be right. I have gone to this location no less than 20 times and have never once got my order made right or gotten it in under 20 min. It makes no sense because the kitchen staff has plenty of time to play around with each other in the kitchen. N God forbid u mention that you have been waiting INSIDE THE STORE for the food you ordered in the DRIVE THRU 20 min ago, then they get an attitude with you n slam your food on the counter with a sarcastic apology. When did fast food become so time consuming and inconvenient? This...