Domino's Pizza — Restaurant in Miramar

I can’t name a time I’ve EVER been able to call the store and someone pick up. If your order is wrong or the delivery driver decides he’s not going to finish out his delivery (weather he runs into a hiccup or not) your only choice is to use the contact us (corporate ) option. I’ve had orders cancelled after out for delivery 3 times in one night on a Friday night before. I’m in a weird area in Pembroke Pines so finding ANYONE who can deliver to me is nearly impossible and I think this store knows that and takes advantage of that. I can’t order hungry howies, Pizza Hut, or lil Caesar’s delivery for some reason in my area for delivery. My only option im left with after 3 failed attempts to order food and have it delivered, just to get it cancelled is to order papa John’s for $49 and an hour and a half delivery wait time while our kids are furious because they’ve been waiting hours for dinner. I can’t explain how many times a Tuesday or Friday night dinner if what was supposed to be “easy” turned into a nightmare and left my whole family starving and mad! They had a special, buy a pizza and get a an emergency pizza for free. I ordered atleast 4 different times expecting it to some how work and I NEVER once got my emergency pizza ordered. Either the app wouldn’t accept it or the emails I got sent wouldn’t connect to my log in properly for my dominos account. And of course, I could NEVER and I mean NEVER call the store to speak to them because they all REFUSED to answer. There’s only so many times you can hit the contact button and speak to customer service somewhere overseas and pray that they’ll be able to help you out. Speaking to management to somehow figure out what the problem was (weather it be my fault or not) would have been spectacular. I could have continued on ordering my weekly pizza night comfortably knowing that my order will in fact show up and my family will in fact eat dinner that night instead of trying to scramble at 10 pm to fix everything. If a store isn’t available to take call ins then state that on the website and redirect your customers elsewhere. Don’t just leave them in limbo. I’ve now been in Pembroke Pines for 1 year and have ordered pizza weekly (or attempted to) and I spend an average of $30 per trip at 52 weeks that’s $1,560 in pizza orders given to the store and never once did I feel comfortable or at ease once I put my order in. Add in tip @ $260 for the year I’ve now spent MINIMUM $1,820 at a store I cannot even contact when I have a problem. I really took the time to leave this comment so the store could really understand the horrible customer service the community is receiving on a weekly basis. Say atleast 30 people spend the same amount weekly as I do and receive the same service… this store is receiving $54,600 by loyal customers just to get zero service and depending on an app or someone overseas to help them out. Now let’s say 300 loyal customers deal with the same issues, this store is receiving $546,000 (not including tax) ($38,220 of taxes so that’s $584,220 from the community and not one person can call in to speak about the problems they are having weekly with this store. Bananas !!!! Hire staff to answer the phones or put something on your website to redirect their calls to speak to a live person! At a store and not in the corporate office. How can you ever build repor with your communit if no one even knows who you are? Think about that for a moment. Thank you kindly for the service we have received it’s greatly...

I ordered pizza last night and it took over two hours to get it. Let me a Swan in an hour after the pizza is supposedly on his way I received a phone call from what I assume to be the driver who barely spoke enough English for me to understand that she was from Domino's. Actually ended up calling the dominoes store so they could talk to her in Spanish to figure out what was going on. Apparently she was at my front gate and it was locked and she couldn't get through I tried explaining that there's a call box and she need to go to it call me on the box and I could open it that way however when I looked outside traffic was moving freely through the gate. Explain this again to the front gate and told her that I'm actually going to end up walking out there to see where this Domino's driver is. I hung up the phone and went out there it's all no Domino's driver in traffic again moving freely through the gate. This point I'm in rage so I call the Domino's place again because now we're at an hour and a half since I ordered the pizza and tell them that I'm gonna stand out there until the driver comes because apparently the driver turned around and left. After sitting out there for 20 minutes I called Domino's and asked for a refund I haven't checked but I assume that I got my refund and told her no longer wanted a cold pizza. The only reason why I ordered the pizzas because I'm at home sick and a lot to leave the house. At this point I have to leave the house to go get food want to send in line at chipotle Domino's calls me and says he your pizzas at the front door can you open it. No I'm not gonna open my door I left I needed to get food I'm sick and I'm tired and I need to eat and of course my pizza is now over two hours late no I don't want that pizza. I think a lot of the problems could've been alleviated if my driver spoke more English because she could've told me what was going on I don't know where she was or what she's doing for that hour and a half but she wasn't delivered me my pizza. Top it all off the manager was nonchalant about it there was no apology or anything he was just like you want to refund OK here's a refund. It's the worst customerService that I've ever had from a business grant I'm in South Florida but I mean I would hope that people spoke a little better English especially in situations like this. The other thing that really upsets me is the nonchalant of the manager I'm at home sick paying for a service that I actually needed and you just like oh whatever like this happens on a regular basis. I don't see how a dominoes going to stay in business with people that don't care especially when there's other pizza services right...

Absolutely the worst experience ever. Ordered Pizza on Sunday night. The app said quality check for over an hour. When I called a girl who is a manager said that they only have 1 driver and that the pizza was just sitting there because the newly hired GM was sending orders 1 by 1 and not listening. I advised her that I would go and pick up the order. After leaving my house under rainy conditions; my husband arrives and the pizza is not there. The order was picked up and now being delivered. OMG! No call to advise that it was late and then we drive there and it's not there. Was finally delivered 2 hours later and it was cold and rock hard. Called to get a refund and the GM was not there to refund. Called the next day and he was not in so I left another message for a callback. Called again the following day because Mr. Wesley never called me back. I finally got to speak with him and boy now do I understand why his employees are quitting and leaving. This man is rude! He said he could not give me a refund because it wasn't same day. But sir you werent there when I called. He didn't offer any solution and when I asked to speak to his regional manager he said that my problem didn't require someone other than him and he couldn't do anything. He literally told me to charge it back (which cost the merchant money) and wanted to run me off of the phone. I called corporate and am escalating this problem. This store is dirty, run down and the staff is terrible. They never answer the phone. The orders are wrong and the resolutions do not exist there....