Panda Express — Restaurant in Mishawaka

COVID gives businesses an excuse to be ghetto as can be now a days. Drove to the Ireland rd location and of course they are shutting down early at 8pm. Then I called this location to make sure they are open since businesses are now so unreliable. They are open but drive thru was closed because they do not have a menu. If you cannot afford a menu as a business owner that’s pathetic and why did you even leave the mall a place where at least at that location you do not even have to have a drive thru. Also this trip was suppose to be a quick grab & go back home because of the low temps plus my 1 year old was with me. Once the staff met stated the drive thru was closed I figured I would try to make it a positive spin we could change plans and just eat inside since we had to go in anyways hats, mittens, and all. However once I was in and the sign says they are short staffed and you can’t dine in either. Therefore the entire building they are paying for is a waste because it’s not functional at all. Additionally the portions are barely anything anymore. The pandemic has enabled businesses to become even lazier and it’s sad because the service industry was already horrible before. It is very dissuading to even go to a business now because of the unreliable and horrible situations that people almost have to expect to deal with yet the price is still the exact same. Especially the unreliable conditions because I often question even bother driving to a business on a daily basis because you never know if they even have items in stock, will the employees be rude, what will the quality be, or if they are even open. Very sad. Never really get panda anymore and I won’t be going again. I could have spent a little more and had better quality while also being able to dine in with my daughter had I gone elsewhere. Wish I would have known how bad the location was...

I went there last around 8pm, there were 4 ahead of me and 2 behind me. There was online one employee working the front alone going back and fourth trying to help customers and cash them out. I felt bad for him but as busy as he was working alone he kept a positive attitude. My issue was 2 things besides waiting 36 minutes on my order. I thought they were just short staffed but no , I noticed the manager in the back talking and playing with another employee. And a second employee wiping down the walk in cooler door with a towel. I am surprised to think the manager felt that wiping down a cooler door was more important then taking care of the customers that were waiting in a line for a long long time. Not only that my friend ordered shrimp and the kid who was working alone called it back to the cooks and the cook said it would be 5 minutes . We got out food and sat down . 5 -10 minutes later I got up to ask if my shrimp was ready and the lady asked if they cooks had shrimp cooking and they said no no one said they needed it when the boy said it loud and clear and they responded 5 min. She told me it will be another 5 min. Then 5 min later I asked for it again and aperently they forgot and she said she would make it and bring it out to me. Once again .. no joke I go back up and ask for my shrimp .. it was already done for 5 minutes but she forgot to bring it too me. She gave it too and and didn't apologize for my 36 minutes wait . Besides waiting 3 times on shrimp . The manager needs to be focused on actually managing the business and when someone needs help with customers she needs to delicate her employees to help . I do not want to wait 35 min on a order that usually takes 10 minutes because she needs someone to wip down a...

I come here a lot with my spouse, about 3-4 times a week. We like the food very much b/c it is reliably fresh, tasty, and stays true to the recipe. BUT, THE SERVICE IS ALWAYS A GRAB-BAG OF WTH IS GOING ON? This completely ruins our otherwise good experience.

We never know who is doing what, or how long before an employee will look up to even acknowledge us. There is so much criss-crossing of people / food boxes that I am never sure if the employees are even listening. Our orders reflect this: they make a mistake about 1 out of every 4 or 5 visits. Sometimes the wrong food, sometimes skimping on quantity due to being rushed and unorganized, sometimes leaving out some food altogether. It's not unusual for us to have to meet the manager to explain our problem on average about 3 times per month.

The [disorganized] pattern: There can be 4-6 people working near or at the food counter, but it's either chaotic confusion, or employees are wondering around, talking to each other, taking notes, looking occupied, but STILL not even acknowledging us. More than once, I had to call "Hello!?" before even being acknowledged. The business axiom I once learned is in full play here: "the only thing worse than bad service, is indifferent service".

I wish I could say only great things about this place (like how clean, organized, and professional the chefs are -- they're doing an excellent job). But there needs to be a clear, smooth, predictable organized flow of operation with the front-line workers.

Listen up PandaExpress: Greet your customers when they arrive in line, and assure them of the accuracy of their order when they leave. That's all. Until then, I'm staying away from...