Subway — Restaurant in Mishawaka

If I could give this place no stars, I would. We got to the drive-through about 9:30 and waited 10 minutes for someone to finally say something. I understand that there were three cars ahead of us but the service We received was not called for. A guy came on the speaker and said that the other lady was ignoring me at the drive-through on purpose because they close at 10. Now remember, we were there at 9:30. They finally said something to me around 9:45. So then I asked if can I order because there was still 15 minutes he ignored me at first then he said no. The fact that he admitted this woman was ignoring me just because they wanted to close half an hour early is completely ridiculous. Now if they said that they were short staffed and have to close early I would’ve understood because I do understand the world we live in at this time. But there was no reason for both of them to be rude to me and treat me the way they did. I’ll never go back here, this was my third chance with them and they still disappointed me. And it was even worse this time. Their sandwiches aren’t even well made. I only went there because it was convenient, from now on it’s either I’ll drive across town or never give my service to subway again. Jimmy Johns even does way better when they have to deliver your sandwich freaky fast and if they are “super slow” they at least let you know. Never have I been to a jimmy johns where people...

Despite my previous friendly encounters at other subways, I must say that my experience at this store was abhorrent.

The store was clean, I have no complaint about that. However, the staff were rude to me and appeared visually frustrated while making my food. Sounds like a great part of their "customer service", right?

After my food was made, I tried to explain to the guy working the register that I only wanted 4 cookies and 2 sandwiches, nothing else. We were overcharged and given two drinks. After pointing this out, I asked for a refund for the two drinks only and I was told and I quote "When you come next time, we give you it for free."

They refused to refund me and told their employees to "remember us for next time" which is an extremely unprofessional way to handle a guest complaint. How are they supposed to remember that we came here? Are we just supposed to rely entirely on the word of mouth that "oh these two people came here and had a problem with their food, help them next time"?

I have never had to rate a restaurant in this area 1 star. As another food service worker, I hope that I don't have to again, but people should know what they are paying money to receive when they...

If I could rate 0 stars I would. This Subway location is a perfect example of how poor management can ruin a brand’s reputation. The owner was not only dismissive but outright condescending when I asked about a coupon that had expired by only one week. Instead of handling the situation with professionalism and courtesy, he spoke down to me as if I was beneath him — an incredibly unprofessional and insulting way to treat a paying customer.

What made it worse was his reaction when I simply said “damn” at the $16.99 price for a sandwich. Rather than understanding that I was commenting on how overpriced it was, he chose to act as though I was broke and couldn’t afford it. That kind of arrogance is shocking coming from someone running a fast-food franchise, and it shows a complete lack of respect for customers.

Subway already struggles to justify their rising prices, and when an owner treats customers like they’re a nuisance for noticing, it’s no wonder people take their business elsewhere. I will never return to this location, and I strongly recommend avoiding it if you value being treated with...