Flame Broiler — Restaurant in Mission Viejo

I spent almost $30 on two chicken bowls via GrubHub, but the driver said the store refused to provide any magic sauce because "it wasn't listed on the order." The item listing on GrubHub says it includes "two magic sauce" and "one hot sauce." In fact, in order to manually add magic sauce to the order you must pay an additional $.25 per sauce. Despite this, the staff person says they were not allowed to provide any sauce unless explicitly included on the order.

They need to get their GrubHub situation sorted out and also inform their staff it is entirely appropriate to provide sauce to customers when a driver informs them it was supposed to be included in the order.

This is not a good look for the company and seriously makes me question ordering from them again. All over a small...

This is for the FB on Alicia Parkway. They don't seem to follow the chain prices and have raised their prices. You pay $10.50 for a bowl while at other FB, the price is 8.50 which is reasonable for the amount and quality of food. I asked and they said prices went up a year ago which isn't true. I got 4 bowls and paid close to $40 because I had a $3 off coupon. For that price I rather go to an actual restaurant. They have lost a...

Let me tell you, Aurad at the counter of this Flame Broiler is THE best at customer service. He gave me sauces, told me about specials, hooked me up with salad dressing, bags to hold everything, helped me with the specials, and was so polite and kind! If you are looking for a leading example of customer service the way it's supposed to be, this is the way! Wow, I'm absolutely coming back to this location because of...